About the position
Dematic is seeking a talented Software Support Engineer to join its Global Software Organization, providing remote, second-level customer support. This position involves a rotating schedule of 12-hour night shifts, where the employee will work four nights on and four nights off. The Software Support Engineer will collaborate closely with customers, first-level technicians, and software/technical engineers to effectively resolve customer issues. In addition to remote support, the role may require participation in emergency situations that necessitate on-site support. Ideal candidates will have a strong foundation in multiple programming languages, operating systems, databases, and networking, enabling them to troubleshoot and resolve complex technical issues. This position is fully remote, allowing the employee to work from anywhere in the United States.
Responsibilities
- Assist project and technical engineers in the integration of new systems.
- Support technical and development personnel in application quality testing.
- Work on-site to install, commission, and test the installation of material handling solutions.
- Provide specified technical support to customers on-site.
- Troubleshoot server hardware, Ethernet networks, and other peripherals such as printers.
- Review Sales and Estimating Functional Specification documentation.
- Participate in an on-call rotation during non-business hours.
Requirements
- Bachelor's Degree in Computer Science, Software Engineering, or a related field.
- At least 2 years of experience in software, network, and/or hardware engineering positions, preferably in the Material Handling Industry.
- Experience with Oracle databases.
- Experience with MS SQL Database.
- Experience with Windows operating systems.
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
