About the position
As a Learning & Development (L&D) Case Manager at Kelly Services, you will play a pivotal role in delivering exceptional service and expertise in the procurement of learning and development resources. This position is designed for individuals who are passionate about guiding clients through the purchasing process, ensuring a seamless and cost-effective experience. You will serve as the primary point of contact for our clients, providing support to stakeholders in both the EMEA and North America regions. Your responsibilities will encompass client engagement, procurement processes, and managing the lifecycle of Requests for Proposals (RFx) and Statements of Work (SOW). In your role, you will engage with client end users to offer guidance on L&D procurement processes, best practices, and available resources. Collaborating closely with client requisitioners, you will navigate their requests through the appropriate buying channels and approval processes, ensuring adherence to client policies. Your consultative and negotiating skills will be essential in influencing client engagement managers, aligning procurement decisions with broader client objectives, and prioritizing cost savings while leveraging preferred vendors. You will also educate engagement managers and requisitioners on effective purchasing practices, ensuring they are well-informed about sourcing channels and procurement policies. Managing the RFx and SOW lifecycle will be a critical aspect of your role. You will work with engagement managers to finalize RFx documents and determine the most effective path to a SOW, ensuring compliance with both client and KellyOCG policies. Your responsibilities will include releasing RFx to preferred suppliers, coordinating supplier presentations, and conducting negotiations as needed. You will monitor approvals, create amendments for changes, track purchase order spending, and ensure timely submittal of milestone payments while auditing for accurate invoicing information. In addition to procurement responsibilities, you will establish and maintain professional relationships with clients, suppliers, and internal stakeholders. Your proactive communication will help identify service delivery issues and coordinate timely resolutions. You will maintain project and case records in designated technology platforms, generate reports, and analyze results to present to procurement stakeholders. Your contributions will be vital in continuously improving service delivery processes and enhancing the stakeholder experience.
Responsibilities
- Serve as the primary point of contact for client end users, offering guidance on L&D procurement processes, best practices, and available resources.
- Collaborate with client requisitioners to understand their needs and navigate their requests through the appropriate buying channels and approval processes, adhering to client policies and procedures.
- Leverage consultative and negotiating skills to influence client engagement managers, aligning procurement decisions with broader client and program objectives, prioritizing cost savings and leveraging preferred vendors.
- Educate engagement managers and client requisitioners on effective L&D purchasing practices, highlighting appropriate sourcing channels and procurement policies.
- Proactively communicate with suppliers and internal stakeholders to forecast L&D needs, build relationships, and ensure timely delivery of services.
- Engage with engagement managers to finalize RFx documents and determine the most effective path to a Statement of Work (SOW).
- Ensure SOW compliance with client and KellyOCG policies.
- Release RFx to preferred suppliers based on a supplier capabilities matrix and coordinate follow-up calls.
- Coordinate and schedule supplier presentations.
- Partner with stakeholders to determine the winning bid and conduct negotiations as needed.
- Monitor approvals by managers and service providers, create amendments for changes, track PO spend, and monitor project end dates.
- Ensure timely submittal of milestone payments, audit for accurate invoicing information, and research and resolve supplier payment issues.
- Establish and build professional rapport, follow up consistently, and maintain ongoing contact and communication with clients, suppliers, and internal stakeholders.
- Act as a collaborative team member, ensuring a high level of service for all parties involved.
- Proactively identify service delivery issues and coordinate timely resolution.
- Maintain project and case records in designated technology platforms.
- Generate standard and ad-hoc reports from technology platforms upon request.
- Analyze and present results to procurement stakeholders.
- Actively contribute to continuous improvement of service delivery processes and maintain and enhance stakeholder experience.
Requirements
- BA/BS degree or equivalent required.
- 2-5 years of total work experience, with an emphasis on Procurement Indirect Services, Strategic Sourcing, or Category Management for HR/Labor and Consulting/Professional Services categories.
- Proficient in developing professional relationships with clients and suppliers.
- Excellent communication skills, including verbal, written, and listening abilities for problem-solving.
- Proficient negotiation skills.
- Ability to prioritize and effectively manage multiple tasks requiring a detail-oriented approach.
- Ability to lead and/or contribute to a team environment.
- Demonstrate initiative and self-motivation.
- Efficient time management skills.
- Functional PC and internet skills, including MS Word, Excel, PowerPoint, and other internet-based web tools.
- Strong business ethics, as well as business and financial acumen.
- Strong problem-solving and analytical skills.
Benefits
- Comprehensive health insurance coverage
- 401k retirement savings plan
- Paid time off and holidays
- Professional development opportunities
- Flexible work arrangements
- Employee assistance programs
- Diversity and inclusion initiatives
