70230-Customer Experience Coor

$29,120 - $30,160/Yr

Marshalls - Okeechobee, FL

Part-time - Entry Level

Okeechobee, FL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Customer Experience Coordinator at Marshalls is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. This role involves ensuring prompt and courteous customer service, engaging with customers, and maintaining a clean and organized store environment. The Coordinator leads by example, trains and mentors Associates, and addresses customer concerns to foster a positive shopping experience.

Responsibilities

• Promote a positive internal and external customer experience.
• Oversee a team of Associates at the front of the store to ensure prompt and courteous customer service.
• Engage and interact with customers to model outstanding customer service.
• Train and mentor Associates on front end principles and personalizing the customer experience.
• Assign registers and coordinate breaks for Associates while supporting POS coverage needs.
• Address customer concerns and issues promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide recognition and constructive feedback to Associates.
• Partner with management on Associate training needs to enhance effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs and support store shrink reduction goals.
• Maintain a safe environment and promote safety awareness.
• Perform other duties as assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking in a fast-paced environment.
• Strong communication and organizational skills with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Ability to train others in customer service and store operations.
• 1 year of retail experience and 6 months of leadership experience.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• 401(k) matching for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short and long-term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance