Airport Customer Service Manager (ATL)

About the position

The Airport Customer Service Manager at Frontier Airlines plays a crucial role in ensuring outstanding operational performance, customer service, and financial performance at one or more airport locations. This position serves as a liaison between the airport and business partners, advocating for both customers and employees while promoting the company's mission of delivering Low Fares Done Right. The manager is responsible for leading a team, ensuring safety compliance, and fostering a culture of continuous improvement and innovation.

Responsibilities

• Champion safety through accountability and communication, ensuring all employees understand its importance.
• Ensure outstanding operational performance through effective cross-functional leadership during daily operations.
• Lead a team to deliver exceptional customer service through engagement, motivation, and coaching.
• Continuously strive to lower costs to enhance the company's position as an Ultra-Low-Cost Carrier.
• Ensure compliance with all airline and government agency regulations, including FAA, TSA, and DOT protocols.
• Foster an environment for employee suggestions and implement new ideas aligned with company goals.
• Be a visible and active leader, establishing excellent two-way communication with employees and business partners.
• Be available 24/7 for operational needs, including phone calls and emails.
• Analyze data and reports from multiple company platforms to drive performance improvements.
• Manage contractual requirements and ensure adherence to training, safety, financial, and operational goals.

Requirements

• Bachelor's degree preferred or equivalent work experience.
• 2 years prior passenger airline experience in a leadership role.
• Previous Station Supervisor experience preferred.
• Fluency in Spanish required for predominantly Spanish speaking or Latin American locations.
• Ability to lead employees of business partners and provide guidance and direction.
• Ability to troubleshoot performance and lead process improvement initiatives.
• Strong interpersonal communication, leadership, delegation, collaboration, critical-thinking, and problem-solving skills.
• Knowledge of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, and Americans with Disabilities Act.

Nice-to-haves

• Experience in a fast-paced airport environment.
• Familiarity with customer service best practices in the airline industry.

Benefits

• Flight benefits for employees and their families.
• Buddy passes for friends.
• Discounts on hotels, car rentals, cruises, and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, and luggage.
• Business casual dress code.
• Flexible work schedules for work/life balance.
• Total Rewards program including competitive salary, incentives, paid holidays, 401(k) plan, and medical/dental/vision insurance.