Msx Internationalposted 11 months ago
Full-time • Mid Level
Remote • Cerritos, CA
1,001-5,000 employees
Professional, Scientific, and Technical Services

About the position

As an Automotive Technical Advisor/Mechanic at MSX International, you will play a crucial role in supporting automotive brands by providing expert technical assistance and guidance. With over 25 years of experience in the automotive industry, MSX International is dedicated to enhancing customer experience and operational efficiency for its clients. In this position, you will leverage your automotive technician experience to troubleshoot complex vehicle issues and assist dealership technicians in resolving challenging cases. Your work will involve local travel to designated dealerships, where you will assess technical escalations, provide online and in-dealership support, and lead discussions as a subject matter expert. Your responsibilities will include managing recall requirements, ensuring that Required Service Updates (RSUs) are completed, and following up to reduce buybacks. You will act as a quality feedback liaison, providing consultations on repair order documentation and facility inspections. Your goal will be to improve the customer experience by increasing the number of “fixed first visit” cases and suggesting process improvements for repair shops. This role offers a hybrid work environment, allowing for a balance between fieldwork and remote work, with little to no weekend commitments. In addition to your technical expertise, you will be expected to document technical issues, conduct research, and follow up on challenging cases to ensure successful resolutions. This position is ideal for someone who is highly motivated, adaptive, and capable of working independently in a fast-paced environment. If you are looking for a rewarding opportunity that allows you to utilize your skills while maintaining a healthy work-life balance, this role may be the perfect fit for you.

Responsibilities

  • Assessing and solving technical escalations.
  • Providing online and in-dealership technical assistance.
  • Leading discussions and acting as a subject matter expert.
  • Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
  • Interacting with the team as the quality feedback liaison.
  • Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
  • Ensuring the improvement of the customer experience and increasing 'fixed first visit' cases.
  • Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.

Requirements

  • A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
  • Field-related management experience is preferred.
  • Ideal experience required: Assistant Manager, Shop Foreman.
  • Highly motivated, adaptive, and autonomous with the ability to deliver results.
  • Ability to travel locally to dealerships within a designated area.
  • Ability to analyze and document vehicle case updates using Microsoft Excel.
  • Ability to communicate technical information to all levels.
  • Ability to analyze data and create custom reports using provided templates.
  • Ability to effectively use MS Word, Excel, and PowerPoint.
  • Ability to work independently and manage a progressive workload in a fast-paced environment.

Benefits

  • Health, Rx, Dental, Vision Insurance
  • 401k Savings Plan
  • Health Savings Account
  • Disability Insurance plans
  • Employee discounts
  • Monthly paid car allowance
  • Paid standard US holidays
  • Paid vacation time
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service