As an Automotive Technical Advisor/Mechanic at MSX International, you will play a crucial role in supporting automotive brands by providing expert technical assistance and guidance. With over 25 years of experience in the automotive industry, MSX International is dedicated to enhancing customer experience and operational efficiency for its clients. In this position, you will leverage your automotive technician experience to troubleshoot complex vehicle issues and assist dealership technicians in resolving challenging cases. Your work will involve local travel to designated dealerships, where you will assess technical escalations, provide online and in-dealership support, and lead discussions as a subject matter expert. Your responsibilities will include managing recall requirements, ensuring that Required Service Updates (RSUs) are completed, and following up to reduce buybacks. You will act as a quality feedback liaison, providing consultations on repair order documentation and facility inspections. Your goal will be to improve the customer experience by increasing the number of “fixed first visit” cases and suggesting process improvements for repair shops. This role offers a hybrid work environment, allowing for a balance between fieldwork and remote work, with little to no weekend commitments. In addition to your technical expertise, you will be expected to document technical issues, conduct research, and follow up on challenging cases to ensure successful resolutions. This position is ideal for someone who is highly motivated, adaptive, and capable of working independently in a fast-paced environment. If you are looking for a rewarding opportunity that allows you to utilize your skills while maintaining a healthy work-life balance, this role may be the perfect fit for you.