The Baggage Service Office position at Baltimore/Washington International Thurgood Marshall Airport involves assisting passengers with baggage claims, particularly in cases of lost, delayed, or damaged luggage. The role requires maintaining accurate records of baggage handling incidents, coordinating with various airport departments, and ensuring customer satisfaction through effective resolution of inquiries and concerns. This position is ideal for individuals who thrive in a fast-paced, team-oriented environment and are looking for stability and growth opportunities in the aviation industry.