About the position
The Counter Sales position at Alaska Industrial Hardware (AIH) in Wasilla is a vital role that serves as the first point of contact for customers entering the store. This position requires a strong commitment to customer service, as employees will be responsible for welcoming customers, assisting them with their needs, and ensuring that the store is well-stocked and organized. The role is essential in maintaining the store's operational efficiency and customer satisfaction. Employees will engage in various tasks, including processing point-of-sale transactions, stocking merchandise, and maintaining the store's appearance according to merchandising standards. The ideal candidate will possess a friendly demeanor and a proactive approach to customer service, ensuring that every customer receives the attention and assistance they require. In addition to customer interaction, the Counter Sales role involves physical demands, such as standing for long periods, lifting and carrying items, and performing tasks that require bending and reaching. Employees will work in an indoor retail environment, which may include exposure to computer screens and the use of various material handling equipment. Safety is a priority, and employees must adhere to all safety protocols while maintaining a clean and secure work environment. This position does not involve supervisory responsibilities, allowing employees to focus on providing excellent service and support to customers. Alaska Industrial Hardware values its employees and offers a comprehensive benefits package that includes health insurance, retirement savings plans, and opportunities for continued education. The company is committed to fostering a diverse and inclusive workplace, ensuring equal opportunities for all individuals. As part of the Bering Straits Native Corporation, AIH prioritizes the hiring and retention of shareholders and their descendants, reflecting its commitment to the community and its values.
Responsibilities
- Process POS (point of sale) transactions
- Assure proper service and care is given to every customer
- Stock, assemble, and rotate merchandise from all inbound store freight
- Complete daily assignments at the direction of the store management team
- Maintain assigned area of the store in keeping with proper merchandising standards
Requirements
- Must be 18 years or older
- Prior customer service or retail experience is preferred
- Basic knowledge of product sold
- Basic computer skills
- Ability to read, write and perform basic math
- Excellent communication skills, both written and oral
- Self-motivated, able to complete tasks during unsupervised periods
Nice-to-haves
- Background in the retail, construction or trade industry
- Basic understanding of sales principles and customer service practices
- Proven work experience as a Retail Sales Associate, Sales Representative or similar role
Benefits
- Health Insurance: Range of medical, dental, and vision insurance plans for employees and dependents
- Employee Discount Program: Generous discount on products after 90 days of employment
- Retirement Savings: 401(k) plan with a company match of up to 6%
- Continued Education Benefit: Covers up to 50% of the cost for classes to enhance skills
- Life Insurance: $50,000 life insurance policy for each employee
- Short- and Long-Term Disability: Comprehensive coverage for disabilities
- Paid Time Off (PTO): Earned on an accrual basis with paid time off for holidays, jury duty, bereavement, and parental leave
- Health Club Benefit: Monthly reimbursement of $50 for gym membership fees
- Hiring Bonus: $500 bonus after 180 days of employment
