About the position
At USAA, the Fraud Investigator II plays a crucial role in safeguarding the financial security of our members by conducting internal and external fraud investigations. This position is responsible for filing regulatory reports in compliance with legal requirements while ensuring that all applicable deadlines are met. The investigator will engage in interviews with both internal and external parties, performing mitigation and remediation activities to alleviate any potential negative impacts on members and the organization. The role requires the use of multiple applications and platforms to support fraud operation activities effectively. The investigator will handle less complex fraud investigations, focusing on suspected or known criminal activities that involve cases of lower severity, fewer member accounts, and transactions, or are limited to a single type of fraud. This includes reviewing both monetary and non-monetary fraud transactions, conducting interviews, and analyzing transaction data to identify fraudulent or unusual patterns and trends that support the investigative process. A thorough analysis of evidence is essential, as the investigator must assess the veracity of compiled information, including documentary materials and interview results, to develop sound investigative conclusions. Knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations is critical in organizing investigative results. The investigator will prepare cases for criminal prosecution, ensuring that evidence is obtained and preserved, and will present this evidence to appropriate law enforcement agencies. Additionally, the investigator may provide testimony to the grand jury and trial courts and file regulatory reports as necessary. Collaboration with tenured investigators is encouraged to resolve issues, identify fraudulent trends, and escalate significant vulnerabilities that may lead to increased fraudulent activity or larger-than-normal losses. The investigator will also serve as a liaison with law enforcement agencies and other institutions to keep USAA informed of relevant potential risks, ensuring that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Responsibilities
- Conducts less complex fraud investigations of suspected or known criminal activity.
- Reviews monetary and non-monetary fraud transactions, conducts interviews, and analyzes transaction data.
- Performs thorough analysis of evidence and assesses the veracity of compiled information.
- Utilizes knowledge of the Bank Secrecy Act, USA Patriot Act, and applicable laws to organize investigative results.
- Prepares cases for criminal prosecution and presents evidence to law enforcement agencies.
- May provide testimony to the grand jury and trial courts and file regulatory reports as necessary.
- Identifies and partners with tenured Investigators to resolve issues and escalate significant fraudulent trends.
- Serves as a liaison with law enforcement agencies to ensure USAA is informed of potential risks.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Requirements
- Bachelor's Degree; OR 4 years of related financial services or law enforcement investigations experience may be substituted in lieu of degree.
- 2 years of experience in financial services, investment, or financial crimes.
- Basic understanding of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.
- Intermediate knowledge of Microsoft Office.
- Strong oral and written communication skills.
- Strong analytical experience.
Nice-to-haves
- 1+ years of experience with Suspicious Activity Reports (SAR).
- Previous/Current experience with SaFire and ECAMS.
- Federal, State, or Local Law Enforcement experience.
- Certified Fraud Examiner (CFE).
- US military experience through military service or a military spouse/domestic partner.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education assistance
