Yes Communitiesposted 7 months ago
Full-time • Entry Level
Smyrna, TN
Real Estate

About the position

The Office Administrator (Bilingual) at YES Communities is responsible for a variety of office management and support tasks that contribute to the smooth operation of the community. This role serves as a brand ambassador, ensuring professionalism and a positive environment for residents and visitors. The Office Administrator will assist the Community Manager in completing projects and maintaining community relations, while also managing office operations and resident interactions.

Responsibilities

  • Answer phones and greet customers in a courteous and professional manner.
  • Prepare correspondence as directed.
  • Maintain office resident and home files.
  • Facilitate vendor setup and initial coding as directed by the manager.
  • Enter work orders as provided by residents.
  • Manage all office operations and assist with overall community operations as directed by the manager.
  • Order and verify receipt of supplies.
  • Maintain office equipment.
  • Collect payments from residents and assist them with electronic payment set-up.
  • Create and maintain a positive community environment.
  • Create and ensure a safe work environment.
  • Follow safety precautions and procedures.
  • Complete all work in a timely manner, without sacrificing quality.
  • Maintain professional behavior without interfering with the individual's work, interrupting the work of another team member, or disturbing the quality of life for community residents.
  • Schedule GKS with renters.
  • Schedule appointments per availability with Community Manager.
  • Call and Schedule warranty and repair work with approved vendors.
  • Assist with entry and reporting for water reads where applicable.
  • Communicate and monitor communication with residents via SightPlan.
  • Assist with move out process as directed by the manager (transferring utilities).
  • Answer and address resident concerns and questions.
  • Manage community room rentals, supplies, and reservations.
  • Coordinate and maintain inventory key log.
  • Support Sales and leasing as directed by the manager.
  • Prepare and distribute resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
  • Review and code invoices and statements for Community Manager approval.
  • Assist with planning and coordinating resident relations events and activities within the community.
  • Complete move-out and move-in SightPlan duties.

Requirements

  • Excellent oral and written communication skills.
  • Self-motivated, independent, and able to work with minimal supervision.
  • Computer skills including Microsoft Office software products.
  • A valid in-state driver's license is required.
  • High School Diploma or equivalent is preferred.
  • Previous office administration experience.

Benefits

  • 401(k) matching
  • Disability insurance
  • Health insurance
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