PROGRAM DIRECTOR (Delegate Agencies & Community Engagement)

About the position

The Program Director for Delegate Agencies & Community Engagement at the City of Chicago's Department of Housing is responsible for managing the operations and outcomes of delegate agencies, ensuring the delivery of quality services to residents. This role involves overseeing program contracts, budgets, and grants while promoting racial equity and community engagement. The Program Director will work closely with various stakeholders, including community organizations and city departments, to enhance transparency and accessibility in housing services.

Responsibilities

• Directs the development and management of program contracts, budgets, grants, and administrative functions.
• Develops work objectives, quality standards, and performance measures for program coordinators.
• Liaises between DOH bureaus, City departments, and members of the City Council.
• Represents DOH at public meetings and events.
• Manages and directs special projects and initiatives.
• Builds and increases the Department's network of community-based organizations to enhance transparency and accessibility.
• Oversees the development, duplication, and marketing of materials for CERESI programs and engagement activities.
• Identifies and researches specific problems related to community partners and makes recommendations for operational efficiency.
• Responds to public inquiries and comments regarding program experiences and complaints.
• Assists the Managing Deputy Commissioner in advancing racial equity and wealth building.

Requirements

• Graduation from an accredited college or university with a Bachelor's Degree in the Social Sciences, Business or Public Administration, Public Health, or a directly related field, plus five (5) years of experience in social service, public health, or public service programs, with two (2) years in a management/supervisory role.
• Graduation from an accredited college or university with a Master's Degree in the Social Sciences, Business or Public Administration, Public Health, or a directly related field, plus four (4) years of experience in social service, public health, or public service programs, with two (2) years in a management/supervisory role.
• Proficiency in project management and report writing.

Nice-to-haves

• Previous experience implementing full-cycle project management.
• Previous experience collecting and analyzing data.
• Previous experience writing reports and briefing leadership on findings and conclusions.
• Proficiency in another language other than English (oral and written).
• Previous experience working with diverse populations in underserved communities.

Benefits

• Competitive salary of $86,520 per year.
• Opportunities for professional development and community engagement.