Parts Specialist
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About The Position
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. The role involves following and promoting all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot. The Parts Specialist is expected to promptly greet retail and walk-in customers in a friendly and courteous manner, assisting them in their selection of merchandise. Additionally, the specialist will assist managers and installer service specialists in serving professional customers as needed and directed. The position requires the completion of assigned company training relevant to the role. The Parts Specialist will provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee. Responsibilities also include maintaining and securing the cash drawer, processing transactions, and handling exchanges and returns in accordance with company policies. The specialist will address and resolve customer complaints in a friendly manner and assist with daily operational tasks such as preparing merchandise returns, inventory cycle counts, and maintaining store cleanliness. The role may also involve operating store test equipment after completing the necessary training and performing various in-store services for customers, such as installing wipers and testing batteries. Occasionally, the Parts Specialist may need to drive a delivery vehicle to make deliveries when business needs dictate. The position encompasses a variety of tasks, all aimed at ensuring customer satisfaction and operational efficiency.
