About the position
At Piedmont Airlines, we are excited to share our passion for aviation with you! We are looking for a motivated and reliable professional to join our Ground Handling Department as a Ramp Agent. This position is crucial to our operations, as it involves baggage handling and servicing aircraft in a fast-paced outdoor airport environment. As a Ramp Agent, you will be expected to keep both the company goals and customer expectations in mind while completing your daily tasks. The successful candidate will undergo and complete the Ramp Agent training course, which is essential for this role. You will report directly to the General Manager. The Ramp Agent position encompasses a variety of essential duties, including responsible below-the-wing servicing of the aircraft, loading and unloading baggage and cargo, operating motorized service vehicles and equipment, guiding and parking aircraft, performing cabin maintenance tasks, and de-icing aircraft. Teamwork is vital in this role, as you will work collaboratively to provide excellent customer service and meet corporate objectives. This position requires effective communication skills, the ability to organize, prioritize, and multitask, and a commitment to meeting company goals in a high-energy environment. The work environment is dynamic, involving the use of computers, telephones, and other office equipment, while also being subject to varied weather conditions and elevated noise levels typical of an airport ramp environment. You will be expected to work all shifts, including weekends, nights, holidays, and/or irregular shifts. Physical requirements include frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing up and down stairs, as well as handling objects up to 70 pounds and assisting passengers with disabilities, including pushing wheelchairs. Employment is contingent upon a valid driver's license, a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion is also necessary, and candidates must be at least 18 years of age.
Responsibilities
- Responsible for below-the-wing servicing of the aircraft
- Load and unload baggage and cargo
- Operate motorized service vehicles and equipment
- Guide and park aircraft
- Perform cabin maintenance tasks
- De-ice aircraft
- Work as a team to provide excellent customer service and meet corporate objectives
Requirements
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
Nice-to-haves
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Benefits
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical and dental available
- Performance-based bonuses
- Relocation packages
