The Store Lead will play a crucial role in supporting the Store Leadership Team by managing cash-wrap operations, executing opening and closing procedures, and serving as the Leader on Duty (LOD). This position requires a professional demeanor as the Store Lead will represent the brand and engage with customers while maintaining store standards. The Store Lead is expected to foster teamwork and contribute to employee development, ensuring a positive work environment that aligns with the company's values. In this role, the Store Lead will assist in developing talent by training associates and providing in-the-moment coaching. They will partner with the Store Manager to address performance concerns and actively participate in all company training and development initiatives. The Store Lead will assess performance regularly, providing timely feedback and motivation to associates to build brand loyalty and create a welcoming store atmosphere for both customers and staff. The Store Lead will model exceptional customer service behaviors on the sales floor, ensuring high standards are maintained throughout the store. They will support the management team in maximizing productivity through operational knowledge and customer service, while also participating in key store initiatives. As part of the Leader on Duty program, the Store Lead will enhance the customer shopping experience and drive store profitability, all while managing payroll and scheduling based on business needs. Additionally, they will ensure that the stockroom is clean, organized, and efficient, adhering to company policies and safety requirements.