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At Belk, we have a vision to reimagine the department store. As a Support Associate, you will provide outstanding customer service to each and every customer, displaying a passion for retail and fashion. You will adapt to change efficiently and continually seek to learn about Belk's merchandise while being aware of industry technology. Your role will involve ensuring that new receipts are merchandised in a way that aligns with our brand, appeals to our customers, and encourages them to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together. In this position, you will proactively greet and engage customers warmly and with a smile, supporting the store to meet or exceed its customer service goals. You will handle each customer transaction in a professional and friendly manner, thanking each customer by name following a purchase. Offering assistance to customers proactively and without prompt is essential, as is using suggestive selling techniques with all customers. You will also meet or exceed solicitation goals for the Belk credit Rewards program and Clienteling goals, where applicable. Understanding the Store Assortment for your assigned department, as well as inventory available at other stores and on belk.com, is crucial. You will use mobile devices to complete sales, digital computer-based Point-of-Sale systems, and other digital technology to enhance the customer shopping experience. Additionally, you will inform customers about the Belk App to enhance their shopping experience and use the Belk website to look up merchandise and complete in-store orders for customers. Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks is a key aspect of this role. You will maintain Belk's professional dress standards and appearance, as well as ensure that floor and stock areas are consistent with store standards. Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner is also part of your responsibilities, along with following the ROCC the Dock process and ensuring timely set-up, including signage for promotional events. You will comply with store policies, including those concerning attendance and tardiness, and accept additional duties or share responsibilities during busy times as requested by the Sales Team Manager.
