About the position
The Desktop Support Technician position is crucial for ensuring the smooth operation of technology within schools and administrative offices. This role involves troubleshooting, diagnosing, and repairing a variety of hardware and software products to meet customer needs effectively. The technician will support campus-based technology users, ensuring that all technology services are functioning optimally. In the event of system disruptions, the technician is responsible for escalating these issues to the appropriate tier II technology department to ensure timely resolution. In addition to technical support, the technician will also play a vital role in training campus principals, teachers, and staff as required. This includes providing assistance during special events at campus and other district locations, ensuring that all technology-related needs are met. The technician will support a range of devices, including computers, mobile devices, digital audio/visual equipment, and peripherals, as well as instructional software applications. Quality control on vendor projects is also part of the responsibilities, ensuring that all technology implementations meet the required standards. The technician will be expected to attend training and meetings as required and must adhere to the attendance policy set by their supervisor. Additionally, the role may involve performing other functions as assigned by the Client Solution Department or supervisor, and it is essential to follow all rules, regulations, and policies of the Dallas Independent School District (DISD).
Responsibilities
- Ensure the smooth operation of technology for schools and/or administration offices.
- Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
- Support campus-based technology users.
- Escalate system disruptions of campus technology services to appropriate technology tier II department.
- Train campus principals, teachers, and staff as required.
- Support special events at campus and other district locations.
- Support computers, mobile devices, digital A/V equipment and peripherals.
- Support instructional software applications.
- Support quality control on vendor projects.
- Attend training and meetings as required.
- Follow attendance policy as assigned by supervisor.
- Perform other functions that may be assigned by Client Solution Department and/or supervisor.
- Follow all rules, regulations, and policies of DISD.
Requirements
- Accredited High School Diploma or equivalent (U.S.A. Equivalency).
- One year experience in Information Technology support services.
- A+ Certification preferred.
- Knowledge of Microsoft Operating Systems, Microsoft Office Suite, and Office 365.
- Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
- Knowledge in troubleshooting and resolving operating system and software issues.
- Knowledge in troubleshooting and resolving technology hardware failures.
- Strong verbal and written communication skills.
- Knowledge of audio visual devices preferred.
- Knowledge of TCP/IP and basic networking protocols.
- ITIL V3 Certification preferred.
- Excellent customer service skills.
Nice-to-haves
- A+ Certification
- Knowledge of audio visual devices
- ITIL V3 Certification
