Unclassified

Whole Foods • Huntington Beach, CA

420d • $41,704 - $72,800

About The Position

The Customer Service & E-Commerce Associate Team Leader at Whole Foods Market is responsible for supporting the Team Leader in executing customer service and e-commerce programs. This role focuses on enhancing the checkout experience and managing grocery delivery and pickup services. Key responsibilities include overseeing daily operations, ensuring compliance with safety regulations, and fostering a positive team environment while driving performance metrics and customer satisfaction.

Requirements

• 18+ months of retail experience including 6+ months of supervisory experience.
• Strong task management skills to balance dynamic customer flows.
• Demonstrated understanding of labor utilization and performance metrics.
• Strong analytical skills to identify root causes of underperformance.
• Excellent communication skills for performance analysis and team interactions.
• Interpersonal and motivational skills for team building and customer relations.
• Proficient in email, Microsoft Office, and operations-related applications.
• Familiarity with mobile applications and retail systems.

Nice To Haves

• Experience in e-commerce or grocery delivery services.
• Knowledge of FDA regulations and safety standards.

Responsibilities

• Deliver outstanding customer experience and hold Team Members accountable for service quality.
• Establish clear expectations for balancing in-store customer service and online order completion.
• Monitor in-store and online customer flow, assigning tasks accordingly.
• Maintain awareness of labor budget and customer needs to optimize scheduling.
• Respond effectively to customer inquiries and concerns.
• Build collaborative relationships with departmental leaders and partners.
• Promote a positive team environment and maintain high morale.
• Ensure compliance with regulatory standards and safety protocols.
• Develop, coach, and motivate Team Members to sustain high performance.
• Identify opportunities for process improvements.

Benefits

• Health insurance
• Retirement plan benefits
• Eligibility for store discount
• Paid time off
• Access to other benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees