About the position
We are seeking a detail-oriented and organized Scheduling Coordinator to join our team at BM Behavioral Center. The Scheduling Coordinator plays a critical role within our organization and is responsible for ensuring a seamless transition in the entire appointment process between all involved areas. This role will be responsible for scheduling all our therapist appointments, ensuring there is a correct distribution of the number of hours in the calendars, providing accurate information to the payroll team, and generating efficient reports to improve our internal processes. We are looking for a compassionate and organized individual with strong analytical skills and full dedication to the role. In this position, you will coordinate and schedule ABA therapy sessions using Practice Management and Scheduling software efficiently and accurately. Effective communication of details across therapists, clinical leadership, and administrative staff is essential. You will proactively manage appointment changes, cancellations, and reschedulings, minimizing disruptions and optimizing therapist time. Collaboration across departments and staff is crucial to maintain strict attention to detail and follow established procedures. Additionally, you will assist with onboarding new therapists, including scheduling initial training and ensuring they are familiar with scheduling procedures. Your responsibilities will also include providing administrative support to therapists, answering scheduling-related questions, and assisting with CentralReach troubleshooting. You will gather and verify therapist timesheets, ensuring accuracy and compliance with company policies, and run accurate and timely departmental reports which require basic computational skills. Participation in team meetings and contributing to process improvement initiatives will be part of your role. You will need to handle multiple tasks simultaneously while remaining organized and calm, demonstrating kindness, courtesy, and patience in all interactions, even in challenging situations.
Responsibilities
- Coordinate and schedule ABA therapy sessions using Practice Management and Scheduling software efficiently and accurately.
- Communicate details effectively across therapists, clinical leadership, and administrative staff.
- Proactively manage appointment changes, cancellations, and reschedulings, minimizing disruptions and optimizing therapist time.
- Collaborate effectively across departments and staff to maintain strict attention to detail and follow established procedures.
- Assist with onboarding new therapists, including scheduling initial training and ensuring they are familiar with scheduling procedures.
- Provide administrative support to therapists, including answering scheduling-related questions and assisting with CentralReach troubleshooting.
- Gather and verify therapist timesheets, ensuring accuracy and compliance with company policies.
- Run accurate and timely departmental reports which require basic computational skills.
- Participate in team meetings and contribute to process improvement initiatives.
- Handle multiple tasks simultaneously while remaining organized and calm.
Requirements
- Bachelor's Degree in Healthcare Administration, Medical Billing, or related field.
- At least 3 years' experience working as a scheduling coordinator in Healthcare.
- A minimum of 3 years' experience using Central Reach or related practice management and scheduling software.
- Flexibility and adaptability in a dynamic work environment.
- Ability to understand and manage complex scheduling systems.
- Exceptional organizational skills and a strong sense of responsibility.
- Strong written and verbal communication skills, with the ability to effectively train and support others.
Nice-to-haves
- Central Reach experience is highly preferred.
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Health insurance
- Flexible schedule
- Professional development assistance
