Academic Technology Consultant

Tyler, TX

Educational Services

About the position

As the Liaison to your assigned college(s), develop and manage constituent relationships with the academic leadership, faculty, and staff. Provide continuous guidance and leadership to college supporting the Academic and Student Success domain planning, including regularly scheduled conversations with the Dean, Associate Dean, Chairpersons, and Faculty and staff. Attend college level committee meetings, primarily any group responsible for technology within the college, assist with developing and maintaining their technology plan. Help faculty identify tools already available to meet instructional needs; connect faculty or staff with appropriate OTS departments as needed. Working with the other coordinators, facilitate connecting faculty between colleges and departments, to support interdisciplinary programs and shared resources. Bring ideas, needs, issues back to OTS to help set internal priorities.

Responsibilities

• Coordinate and plan meetings and interactions with and between assigned college and OTS departments and others on campus as required by college needs.
• Work with faculty and staff to plan for future technology needs, assist with needs assessments; research, investigate and assist with testing of technology to meet college needs.
• Assist with technology consultations through the Planning and Project Management Office regarding assigned college's large technology and research initiatives.
• Apply preliminary accessibility and security review, determining if further review is needed; help find and review available resources, and facilitate conversations and coordination within OTS and 3rd party providers for solutions requiring specialized support.
• Demonstrate, train, and support instructional technology.
• Promote techniques and practices to enhance teaching using the technology already available on campus and engage learners.
• Provide ongoing support to faculty to ensure technology integration and adoption.
• Execute a communication and promotion plan to ensure faculty in your assigned college are aware of the 'technology tools for success' available to them.
• Address classroom problems and urgent issues, operational support tasks for classroom including in class guidance, first and second level engineering troubleshooting.
• Maintain, with Engineering, Projects and Services department, an AV system maintenance schedule, and statistics of equipment usage.
• Provide expert consultation services to assigned college to propose and design concepts for existing and new spaces that facilitate collaborative, experiential, and active learning.
• Manage classroom technology purchases, upgrades, and installations; includes planning regularly scheduled presentation equipment upgrades, classroom computer replacements and working with vendors and contractors to obtain quotes and schedule work.

Requirements

• Bachelor's Degree and two years of experience.
• Ability to provide just-in-time guidance and instruction to faculty using encouraging and positive approaches that engage the learner at their level.
• Proven track record handling detailed work independently with minimal supervision.
• Ability to handle stressful situations and be able to prioritize and handle multiple competing tasks and demands.
• Demonstrates experience working collaboratively with colleagues to resolve issues and develop solutions.
• High level knowledge of classroom technology, knowledge of other forms of technology used in academia.
• Ability to be able to self-learn and support a wide variety of technologies.
• Ability to assess situations, troubleshoot, and engage the right people, if needed, to quickly address problems quickly and accurately.
• Excellent verbal and written communication skills for working with both technical experts and non-technology experts.
• Strong organizational skills for managing multiple classrooms and the service and upgrades needed.
• Ability to plan systematically and create an independent work schedule that ensures routine, ongoing tasks are done in a structured manner.

Nice-to-haves

• Experience in Higher Education.
• Academic credentials that include instructional design and development.
• Business credentials in process analysis.
• CAPM or PMP Certification.