Account Executive

About the position

To the outside world we refer to this position as the Account Executive but internally, we've been struggling to get away from the slightly more descriptive title of SOW. SOW refers to share of wallet and that is exactly what this position is all about. Your primary focus and goal is to develop and build upon our existing customer accounts to make those relationships more 'sticky' by adding additional services, executing on contract renewals, and asking for additional locations and/or referrals. The Account Executive is really a hybrid between an Inbound Marketer, an Outside Sales Consultant, and a Relationship Building Machine. It's true, people buy from who they like, so if you have an inherent love of and desire to serve clients, this could be the opportunity for you. It is also imperative that you not be offended by the SOW reference because despite best intentions, we really can't get away from the acronym. Our Account Executives are responsible for augmenting our External Sales efforts by taking ownership of several critical functions including but not limited to: sourcing bid opportunities (public and private), completion of proposals, identifying cross-sale opportunities within our existing customer base of 4,000+, and facilitating the renewal of existing customer contracts.

Responsibilities

• Develop and build upon existing customer accounts
• Add additional services to customer accounts
• Execute on contract renewals
• Ask for additional locations and/or referrals
• Source bid opportunities (public and private)
• Complete proposals
• Identify cross-sale opportunities within existing customer base
• Facilitate the renewal of existing customer contracts

Requirements

• Minimum 3-years professional work experience
• Excellent communication skills both verbal and written
• Above average proficiency with technology - Microsoft Excel and PowerPoint at a minimum
• HubSpot CRM experience is a bonus
• Ability to self-teach industry specific service platform, Service Trade

Nice-to-haves

• Natural inclination towards putting customers first
• Willingness to learn new things and adapt
• Impenetrable focus
• Pride in doing the right thing
• Team-first attitude
• Ability to meet obstacles head-on to achieve goals
• Commitment to being truthful, direct, and honest in every interaction

Benefits

• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
• Purpose and results driven work environment
• Casual dress code with occasional formal attire required
• Encore gear provided to all employees upon joining
• Freedom to express ideas and a culture of willingness to test and improve
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) with employer match
• Medical, Dental, and Vision benefits through Blue Cross
• Company-paid life insurance policy of $50,000