Account Manager, Client Services

About the position

As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their pharmacy clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution, and overall retention of their clients. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. Under the general direction of the Director, Client Services, delivers on the company's value proposition to its clients. Cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the revenue, growth, and retention goals of PharMerica. This is not a remote position. Applicants must reside in or be mutable to the following territory which includes Brockton, MA, Marlborough, MA, and Warwick, RI. 75% travel in and around the posted territory.

Responsibilities

• Deploys advanced, consultative, and strategic approach to account management.
• Engages with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services.
• Owns client issue escalation and resolution process.
• Manages client base through the company's CRM software.
• Responsible for the preparation and participation in a Book of Business Review with Management.
• Collaborates and assists the sales team in serving the account.
• Prepares quarterly business review materials and facilitates client engagement calls.
• Conducts routine client-facing telephonic training and oversees the implementation of new facilities.
• Works with other disciplines to assure that corporate billing and receivables standards are achieved.
• Establishes productive, professional relationships with key personnel in partner accounts.
• Performs other tasks as assigned.

Requirements

• Bachelor's Degree in business or related field.
• Ability to present to all levels of management.
• Excellent time-management skills.
• Basic computer skills.
• Advanced Microsoft Office proficiency.
• Outstanding problem-solving skills.
• Experience in root cause analysis.
• Able to collaborate cross-functionally.
• Experience working within a team.

Nice-to-haves

• MBA.
• Previous experience in a client management, customer service, or client support role.
• Previous experience in a client support role within a healthcare setting or other business-to-business setting.
• SalesForce and Axiom experience.
• Previous experience in a project management and client-facing customer service role.
• Strong background in administrative management.
• Strong experience in business writing.

Benefits

• Competitive pay.
• Health, dental, vision and life insurance benefits.
• Company paid STD and LTD.
• Employee Discount Program.
• 401k.
• Paid-time off.
• Tuition reimbursement.
• Non-retail/Closed-door environment.
• Short Term Incentive Bonus.