Account Manager, Client Success (Pharma)

Goodrx - New York, NY

Full-time - Mid Level

New York, NY

101-250 employees

Professional, Scientific, and Technical Services

About the position

The Account Manager for Client Success in the Pharma sector is responsible for managing client relationships, ensuring satisfaction, and driving the success of client projects. This role involves collaborating with various teams to deliver solutions that meet client needs and expectations, while also identifying opportunities for growth and improvement in service delivery.

Responsibilities

• Manage and nurture client relationships to ensure satisfaction and retention.
• Collaborate with internal teams to deliver solutions that meet client needs.
• Identify opportunities for upselling and cross-selling services to clients.
• Monitor project progress and address any issues that arise during execution.
• Prepare and present reports on client performance and project outcomes.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in account management or client success roles, preferably in the pharmaceutical industry.
• Strong communication and interpersonal skills to build relationships with clients and internal teams.
• Proven ability to manage multiple projects simultaneously and meet deadlines.

Nice-to-haves

• Experience with CRM software and project management tools.
• Knowledge of the pharmaceutical industry and regulatory requirements.
• Ability to analyze data and provide insights for client strategy.

Benefits

• Health insurance coverage
• 401k retirement plan
• Paid time off and holidays
• Professional development opportunities