Account Manager-Commercial Lines - Public Entity

Full-time - Mid Level

Kalamazoo, MI

About the position

This position is responsible for managing and servicing a diverse portfolio of public entities, including municipalities, school districts, and other government-related clients. Maintain a high level of client retention by managing the day-to-day service needs of our clients and constantly work toward strong client relationships. Market and service accounts in accordance with the division objectives and procedures. Contribute to the profitable growth of the platform by achieving retention and renewal goals, proactive account rounding, up-selling of limits/coverages and by providing extraordinary client service.

Responsibilities

• Build and maintain relationships with public entity clients, understanding their insurance needs, and ensuring they are met efficiently.
• Assist the client advisors in making decisions on account updates and coverage for public entity accounts.
• Collaborate with the client advisor to review exposures and insurance programs for assigned clients, determine if carrier is the best fit for the client while considering coverage, protection, and cost.
• Collaborate with client advisors to market, quote, and prepare the proposal for the client from both a risk management and insurance perspective to decide upon the 'best' way to manage the customer’s risk.
• Provide day-to-day service, anticipate customer’s needs, and respond to client issues/questions in a timely manner.
• Handle initial report of claims and follow up to ensure that the claim is properly progressing, and customer’s needs are being met.
• Monitor carrier activities to make sure that they are fulfilling their responsibilities to the customer (policy endorsements, claims, etc.).
• Manage the renewal process for public entity policies, including the preparation and presentation of proposals.
• Attempt to round-out each customer’s insurance portfolio including the solicitation of additional commercial and personal lines insurance where applicable.
• Maintain customer records in accordance with procedures.
• Keep customers up to date on 'pending changes' in the insurance world that may impact their insurance coverage.
• Assist or complete other tasks as directed by division management.
• Provide timely, professional, accurate communication to client, team, carrier representatives and keep and maintain confidentiality of client records and communication.
• Seek referrals from clients and follow through to help generate new business.
• Refer current and prospective clients to Benefits Department and Personal Insurance for solicitation of those lines of business.
• Coach and mentor junior members of the public entity team, may lead team meetings and initiatives.
• Occasional overnight travel for trade shows and conferences.
• Comply with agency standards, policies, and procedures.

Requirements

• Demonstrated verbal and written communication skills including correct grammar, spelling, and punctuation in correspondence.
• Must have a high level of understanding accounting or strong math skills.
• High degree of critical thinking; ability to problem solve when the answer is not readily apparent.
• Demonstrated attention to detail, producing outcomes with minimal errors.
• Ability to adapt well to change in direction and priority in a fast-paced environment.
• Ability to demonstrate advanced level proficiency with a variety of technology including MS Office.
• Knowledge of Agency Management Systems; Applied Epic a plus.
• Able to function independently and as part of a team.
• Complies with continuing education requirements for agent licensing as well as professional designations.
• Keeps informed regarding industry information, new production information, coverages, and technology to continually improve knowledge and stay current.

Nice-to-haves

• Prior experience as an account manager, particularly within public entities, is highly preferred.
• Initiate, obtain, and maintain (CISR elite, CIC, or other advanced designations).

Benefits

• Competitive Compensation
• Industry-Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option
• Opportunities for Growth
• Educational Resources
• Generous time away