Account Manager - Commercial Lines

Full-time - Mid Level

Washington, MO

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The primary role of the Account Manager is to handle the day-to-day Client Service requirements on an assigned book of business. This book of business could have a Producer or Account Executive who has overall responsibility for Service, Placement and Business Development. The Account Manager's focus includes a significant amount of time spent on system activity and communication with the client via email or phone. They have great accountability to adhere to corporate initiatives, process and procedures, including system of record data integrity. The AM is a key member of the client team and provides direction to any 3rd party vendors who have responsibility for the account.

Responsibilities

• Participates in renewal strategy including discussion of the markets to approach, claims reviews and exposure gathering.
• Manages a renewal book of business, including creation of submissions, supporting the placement process, including Proposals and Binding.
• Provides support in drafting exposure gathering information, loss exhibits, submissions and proposals.
• Obtains loss run or policy documentation directly from a carrier website as needed.
• Primary recipient of daily questions or changes from the client or forwarded by the Prod/AE.
• Works with Associate Account manager or 3rd party vendor to issue Certificates, Invoices, policy/endorsement/audit checking.
• Submits and manages changes to the carrier per the client's request.
• Updates the system of record to properly reflect conversations, communications and policy documentation.
• Processes monthly, quarterly or annual audits and monthly reports as received.
• Handles contract reviews that are not complex in nature.
• Instructs the client to report notice of loss directly to the carrier or provides claims reporting and support for ongoing large claims.
• Responsible for setting up the policy in the system of record to properly reflect all pertinent information for billing.
• Responsible for requests for invoices on an agency bill policy within the corporate guidelines.
• Communicates with the Client and Producer when there is an Aged A/R issue.
• Generates the request to return funds to the client as appropriate.
• Timely response to accounting when requests for information are made.

Requirements

• 2+ Years of experience in a Property & Casualty brokerage environment
• Hold Insurance licenses as required by the Company
• Knowledge of Property & Casualty business
• Ability to follow process and procedures guidance