Account Manager - Commercial Services - Phoenix

Full-time - Mid Level

Phoenix, AZ

About the position

The Account Manager ensures services provided by MasterCorp Commercial Services (MCS) meets or exceeds the expectations of our customers. This position involves regular customer site visits and inspections to maintain excellent relationships with customers, submitting daily reports based on these visits, and responding promptly to customer communications. The Account Manager will also assist with overseeing payroll, managing budgets, and ensuring compliance with supply orders. Continuous communication with Area Managers is essential to ensure services are performed as contracted.

Responsibilities

• Regularly perform customer site visits/inspections to maintain an excellent relationship with customers.
• Submit daily reports based on customer visits/inspections or customer communications regarding MCS services.
• Respond to customer emails promptly and accurately.
• Perform tenant visits and inspections, submitting reports of the visits to Area Managers.
• Follow up on visits and inspections to ensure any issues indicated are corrected promptly.
• Assist with overseeing and managing payroll.
• Assist Branch Manager in maintaining/managing budgets for each building.
• Assist in providing necessary supplies and tools for each jobsite.
• Manage monthly supplies orders to ensure compliance with budgets.
• Assist in generating tag jobs.
• Maintain continuous communication with Area Managers to ensure services are performed as contracted.

Requirements

• Associate’s Degree or an equivalent combination of education and work experience.
• Two years of progressive management responsibility directly related to the position.
• Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Proficient in Microsoft Office Suite (Word, Excel, etc.).
• Excellent verbal and written communication skills – Bilingual is a plus.
• Ability to work irregular hours including weekends and after hours.

Benefits

• Competitive Pay at All Levels.
• Piece Rate Pay for Housekeepers designed to reward efficiency and timeliness.
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.