Account Manager - Digital Markets

About the position

The Account Manager provides world-class, omni-channel support to our clients (software marketers and business leaders). This role requires a blend of customer relations, sales, and consulting skills. As a member of the Client Success team, you'll become an expert on our product offerings and gain deep knowledge in SaaS, marketing and technology business. You'll spend your day learning about our clients' business goals and educating them on best practices to grow their business through their lead generation campaigns.

Responsibilities

• Onboard new clients, familiarizing them with our product offerings.
• Establish and maintain relationships with key accounts via phone and email.
• Provide ongoing support and education to clients.
• Troubleshoot any client issues and liaise with the product team as needed.
• Drive cross-sell, upsell and expansion opportunities within your territory.
• Identify opportunities to improve the customer experience.
• Collaborate with business development and sales teams.

Requirements

• Bachelor's degree preferred, but not required.
• 1+ year of relevant sales or customer support experience.
• High level of English is required. Additional languages welcome (French, German, Spanish, Italian, Dutch).
• Excellent communication skills, verbal and written.
• Proficient computer skills required, experience with CRM preferred.
• Strong interpersonal skills, with ability to persuade and influence others.
• Strong organizational and time management skills, with ability to multitask.
• Enthusiasm for helping and educating others.
• Interest in marketing, business, and technology.

Benefits

• Competitive compensation.
• Limitless growth and learning opportunities.
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact - your work will contribute directly to our strategy.
• A hybrid work environment-enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.