EAB

posted about 2 months ago

Full-time - Entry Level
Educational Services

About the position

The Account Manager for Enroll360 at EAB plays a vital role in fostering productive partnerships and ensuring the success of marketing initiatives. This position involves collaborating with internal teams to support the execution of direct marketing campaigns, maintaining communication with clients, and advocating for partner needs. The Account Manager serves as a primary contact for assigned accounts, ensuring that both internal and external stakeholders are equipped to achieve campaign objectives.

Responsibilities

  • Collaborate with internal departments to support development and execution of direct marketing campaigns, including creative content, audience selection, data intake and return, and campaign reporting/analysis
  • Support preparations for and actively participate in partner communications, including via email, Zoom meetings, and in-person meetings
  • Guide partners to best practices using extensive knowledge of EAB program and ecosystem marketing
  • Act as a trusted ally to partners, serving as an extension of their Admission Office and primary point of contact for daily needs
  • Understand partner goals and serve as the partner advocate, actively gathering and communicating partner feedback, needs, and campaign results to the account team
  • Own and execute administrative tasks daily in support of client marketing campaigns including coordinating and scheduling meetings

Requirements

  • Bachelor's degree
  • 2+ years' of relevant professional experience (e.g., supporting client relationships, serving in a customer service capacity, teaching, working in admissions, operating in a nonprofit environment)
  • Proven experience in partner engagement, account management, or customer success roles
  • Excellent communication skills, both written and verbal, with the ability to present ideas clearly and concisely
  • Strong interpersonal skills and the ability to build and maintain relationships with partners and internal stakeholders
  • Detail-oriented with superb organizational skills
  • Proficient PC skills
  • Willingness to travel 15-20%

Nice-to-haves

  • Degree in Marketing, Advertising, Public Relations, Business Administration or related field
  • Familiarity with enrollment management and higher education industry (Undergraduate admissions experience preferred)
  • Experience with client relationship management and/or project management and related systems (especially Salesforce and Workfront)
  • Desire for professional growth and upward mobility within a growing company
  • Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise

Benefits

  • Medical, dental, and vision insurance plans; dependents and domestic partners eligible
  • 20+ days of PTO annually, in addition to paid firm and floating holidays
  • Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
  • 401(k) retirement savings plan with annual discretionary company matching contribution
  • Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
  • Employee assistance program with counseling services and resources available to all employees and immediate family
  • Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
  • Gender affirming care coverage
  • Fertility treatment coverage and adoption or surrogacy assistance
  • Paid parental leave with phase back to work program for birthing and non-birthing parents
  • Access to milk shipping service to support nursing employees during business travel
  • Discounted pet health insurance coverage for dog and cat family members
  • Company-provided life, AD&D, and disability insurance
  • Financial wellness resources and membership in a robust employee discount program
  • Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
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