Account Manager - Promotional Products

$75,000 - $90,000/Yr

Bensussen Deutsch And Associates - Indianapolis, IN

Full-time - Mid Level

Remote - Indianapolis, IN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As an Account Manager at BDA, you will play a vital role in building and maintaining strong relationships with clients, focusing on understanding their needs and objectives. You will recommend suitable merchandise solutions and ensure the successful execution and on-time delivery of projects. This dynamic and customer-focused role requires a combination of sales acumen, relationship building, creativity, project management, and product knowledge to consistently deliver excellent service to clients, contributing to BDA's growth and the client's marketing goals.

Responsibilities

• Develop and nurture long-term relationships with existing clients
• Act as main point of contact for clients, addressing their inquiries and concerns promptly and professionally
• Understand clients' promotional objectives, target audience, budget and deadline constraints to offer tailored promotional merchandise solutions
• Advise clients on the most suitable merchandise solutions that align with their marketing goals and brand image
• Stay updated on industry trends, product knowledge, and best practices to provide informed recommendations
• Evaluate and identify opportunities to upsell or cross-sell additional products, programs or services to existing clients
• Create compelling proposals & presentations that showcase the value of our products and services
• Develop proactive strategy, presentation and pitches for client opportunities
• Prepare accurate and competitive quotes for clients based on their requirements
• Facilitate the order process from ideation through delivery, ensuring all details are accurately recorded and communicated to internal teams
• Coordinate and collaborate with client service coordinators, production associates, and other cross functional teams to deliver on spec and on time
• Monitor client satisfaction and address any issues to ensure a high level of customer retention
• Conduct post-order follow ups to gather feedback and assess the success of the promotional project/program
• Meet and exceed assigned sales targets and contribute to BDA's revenue growth while working within assigned budgets and forecasts
• Stay informed about the competitive landscape and industry trends to enhance our offerings and maintain a competitive edge
• Manage contact and opportunity database and execute strategic account plans
• Exude high levels of professionalism when interacting with clients, internal partners and external vendors and agencies

Requirements

• 3+ years proven experience in sales, account management, or a customer facing role
• Experience in Promotional Products or Merchandising Industry strongly preferred
• Proven track record of increasing sales and business opportunities through client development
• Proficient in MS Office suite (Excel, Outlook, Word, Powerpoint)
• Proficiency in using CRM software and other relevant tools for sales and order management (Salesforce preferred)
• Promotional merchandise experience preferred but not required

Nice-to-haves

• Creativity and experience in merchandise
• Strong financial acumen with an understanding of calculating financial data such as margins & discounts
• Exceptional negotiation and problem-solving abilities

Benefits

• Robust PTO
• Paid volunteer day
• Holidays and summer Fridays
• Medical, dental, vision, life, and AD&D insurance
• 401k
• Tuition reimbursement
• Mental health and financial wellness programs
• Professional development opportunities including tuition reimbursement