Account Manager & Service Technician

$125,000 - $175,000/Yr

Meras Engineering - San Jose, CA

Full-time - Mid Level

San Jose, CA

Merchant Wholesalers, Nondurable Goods

About the position

The Industrial Account Manager & Service Technician at Meras Engineering Inc. is responsible for driving sales growth and maintaining customer relationships in the water treatment industry. This role involves generating leads, meeting sales goals, and leading a team of Service Technicians to deliver exceptional service to clients. The position requires a strong business acumen and the ability to establish trust with customers while ensuring their satisfaction with the company's products and services.

Responsibilities

• Increase sales annually by 15%.
• Manage a customer base with annual sales between $500,000 to $1,000,000.
• Pursue continuous sales efforts of Meras products and services to meet sales quotas.
• Participate in sales pipeline meetings and review goals and progress towards quotas.
• Utilize Salesforce to track all sales activity for prospective, new, and existing customers.
• Utilize Salesforce to track service visits and report on a weekly/monthly basis.
• Conduct marketing analysis and identify prospective customers.
• Establish and maintain good relationships and frequent communication with customers.
• Assure customer satisfaction with products and service offerings.
• Adhere to all company policies, procedures, rules, and regulations.
• Support the Industrial Team with technical and account-specific questions.
• Develop goals and objectives to grow the business and elevate the Meras brand.
• Maintain relationships with partners, vendors, and suppliers.
• Conduct on-site monthly testing and analysis of industrial water systems at customer sites.
• Gather, analyze, and interpret data and write reports.
• Represent the company at events and conferences.
• Ensure adherence to legal rules and guidelines within Meras and at customer sites.

Requirements

• 5+ years of experience in water treatment, mechanical, or similar industry.
• 5+ years of business development experience.
• Able/willing to obtain CWT and ASSE 12080 certifications within the first year of employment.
• Strong business acumen.
• Intermediate Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Intermediate Salesforce CRM software skills.
• Excellent verbal and written communication skills.
• Must be located in or near San Jose - San Francisco.

Benefits

• Full-time position with a competitive salary range of $125,000 - $175,000 per year.