Account Manager, SMB (BCH)

Relias - Morrisville, NC

Full-time - Mid Level

Remote - Morrisville, NC

Educational Services

About the position

The Account Manager, SMB (BCH) at Relias is a strategic role focused on building and maintaining exceptional customer relationships within the healthcare sector. This position aims to increase client retention and revenue through cross-selling and expansion opportunities, while collaborating with various internal teams to enhance the customer experience.

Responsibilities

• Developing and managing overall account strategies for specific named account customers to grow existing business.
• Connecting with clients to provide insights and value, acting as a trusted advisor.
• Building and maintaining strong customer relationships.
• Achieving sales quotas through cross and up sales with each client account.
• Collaborating with Customer Success, Sales, Finance, and Operations to refine account management strategies.
• Delivering proposed solutions to meet the needs of assigned customers.
• Supporting the Client Success Team on renewals and maintaining client relationships.
• Responding to customer inquiries regarding products and services.
• Resolving service issues for at-risk clients and facilitating renegotiations.
• Managing leads, expansion opportunities, and forecasts in line with operational requirements and KPI tracking.
• Documenting and maintaining Salesforce data effectively.
• Coordinating the preparation of sales documentation and billing for expansion opportunities.

Requirements

• 2+ years experience in an account management or software sales role.
• Proven track record of success in sales and/or account management.
• Bachelor's degree in business, healthcare, nursing, or related field.

Nice-to-haves

• Account Management experience in a high growth SaaS company.
• Healthcare/Hospital industry experience strongly preferred.
• Experience with Salesforce and/or Gong.

Benefits

• Fantastic health and wellness benefits package including an outstanding 401k match.
• Flexible PTO program.
• Generous and inclusive parental leave policy.
• Relias pays for the employee portion of the monthly healthcare premium.
• Flexible work environment with onsite and work from home options.
• Active Employee Resource Groups open to all employees.
• Comprehensive onboarding program.
• Growth and career advancement opportunities.
• 20%+ annual employee promotion and transfer rate.
• Multiple development program options including leadership development and professional development curriculums.