NBC - Minneapolis, MN

posted 6 months ago

Full-time - Mid Level
Minneapolis, MN
Broadcasting and Content Providers

About the position

As an Account Manager at NBCUniversal, you will play a crucial role in supporting our SportsEngine platform, which is dedicated to enhancing the experience of youth and recreational sports. Your primary responsibility will be to provide exceptional service to our existing clients, ensuring their needs are met and their accounts are managed effectively. This position requires a strong team player who can focus on renewals, product and feature add-ons, and increasing customer engagement while securing referrals from satisfied clients. In this role, you will ensure a seamless transition of customer accounts from the Sales Representative and Customer Success Manager, delivering on all commitments and timelines. You will assist customers with the setup and activation of their accounts, building strong, consultative relationships that foster business growth. By confidently asking discovery questions, you will gain a deep understanding of each account's needs and encourage increased product usage and revenue growth. Your responsibilities will also include responding to all inbound sales and service inquiries from current clients in a timely manner, maintaining accurate records of sales activity using Salesforce.com, and meeting or exceeding department metrics and goals. You will assist the Regional Manager with various projects related to outreach, finance, data, and product efforts, while also supporting new team members with training and platform knowledge. This role is designed for someone who is proactive, empathetic, and passionate about providing solutions to customers, all while thriving in a dynamic environment where adaptability is key.

Responsibilities

  • Ensure a smooth internal customer account transition from the Sales Rep and Customer Success Manager while delivering on all commitments and timelines.
  • Assist customers with the setup and activation of their account.
  • Build strong, consultative, strategic relationships with customers that result in business growth.
  • Confidently ask discovery questions to fully understand needs/wants of each account.
  • Encourage the increase of product usage and revenue growth from each account.
  • Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization.
  • Respond to all inbound sales and service inquiries/requests from current clients in a timely manner.
  • Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers.
  • Foster a team atmosphere - support your teammates and share lessons learned.
  • Maintain accurate daily record of sales activity using Salesforce.com.
  • Meet and/or exceed department metrics and goals.
  • Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts.
  • Assist new team members with training and platform/process knowledge.
  • Own key projects and set the standard by leading by example.
  • Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team.

Requirements

  • Willingness to travel on a semi-regular basis to engage with partners & customers.
  • Strong written and telephone skills required.
  • 2+ years' experience in sales, account management, and/or customer service.
  • Strong work ethic to effectively manage your time to drive growth within your territory.
  • Demonstrated multi-tasking abilities with consistent and timely follow-through.

Nice-to-haves

  • College degree or equivalent experience.
  • Strive for honesty, transparency, and accurate communication - always over deliver.
  • Able to exercise independent judgment while taking great pride in your work.
  • Empathetic, solutions oriented and a true passion to service customers.
  • Ability to embrace change and thrive in situations where there is no 'paved path'.
  • Sales experience within software (SaaS) or web-based applications is preferred.
  • Experience using salesforce.com or similar CRM system is preferred.
  • A self-starter and problem solver, a team player.
  • Strong knowledge of the sports landscape and sport specific to this role.

Benefits

  • Diversity, Equity and Inclusion initiatives
  • Corporate Social Responsibility programs
  • Flexible work environment with hybrid options
  • Opportunities for professional development and growth
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service