NBC - Minneapolis, MN
posted 6 months ago
As an Account Manager at NBCUniversal, you will play a crucial role in supporting our SportsEngine platform, which is dedicated to enhancing the experience of youth and recreational sports. Your primary responsibility will be to provide exceptional service to our existing clients, ensuring their needs are met and their accounts are managed effectively. This position requires a strong team player who can focus on renewals, product and feature add-ons, and increasing customer engagement while securing referrals from satisfied clients. In this role, you will ensure a seamless transition of customer accounts from the Sales Representative and Customer Success Manager, delivering on all commitments and timelines. You will assist customers with the setup and activation of their accounts, building strong, consultative relationships that foster business growth. By confidently asking discovery questions, you will gain a deep understanding of each account's needs and encourage increased product usage and revenue growth. Your responsibilities will also include responding to all inbound sales and service inquiries from current clients in a timely manner, maintaining accurate records of sales activity using Salesforce.com, and meeting or exceeding department metrics and goals. You will assist the Regional Manager with various projects related to outreach, finance, data, and product efforts, while also supporting new team members with training and platform knowledge. This role is designed for someone who is proactive, empathetic, and passionate about providing solutions to customers, all while thriving in a dynamic environment where adaptability is key.