Account Manager

$72,000 - $85,000/Yr

Universal Site Services - Sparks, NV

posted 3 months ago

Full-time - Mid Level
Remote - Sparks, NV
Administrative and Support Services

About the position

The Account Manager is responsible for managing customer service contracts within a designated region, ensuring effective service delivery and client satisfaction. This role involves proactive communication, relationship building, and oversight of service deliverables, while also being available on call seven days a week to address client needs and concerns.

Responsibilities

  • Serve as the primary point of contact for all sites and clientele within the region.
  • Establish and maintain relationships with owners, property managers, and service providers.
  • Conduct site visits to ensure service delivery meets client satisfaction.
  • Document site visits and provide updates to clients on service delivery.
  • Identify and inform clients of any concerns or hazards found on site.
  • Review contract specifications with internal teams and vendors.
  • Prepare and submit accurate quotes and proposals to clients.
  • Maintain and update the company database with current customer information.
  • Communicate effectively with clients regarding service inquiries and complaints.
  • Assist in sourcing and vetting new vendor partners for compliance.
  • Engage promptly with emergency requests and ensure timely communication of solutions.
  • Participate in business development efforts to grow the region.

Requirements

  • Strong self-starter with proactive initiative and good judgment.
  • Excellent time management and organizational skills.
  • Dependable, ethical, and able to maintain confidentiality.
  • Strong quantitative and analytical skills.
  • Proficient in technical writing and document formatting.
  • Ability to work independently and in a team environment.
  • Valid driver's license with a clean record.

Nice-to-haves

  • Bilingual in Spanish is a plus.
  • Associates or bachelor's degree in a related field preferred.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
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