Account Operations Specialist II (Manheim)

About the position

If working closely with clients AND cars sounds like your jam, then tune in - we may be playing your song. Of course, we don't JUST mean cars - we mean all vehicles, and we don't mean just ANY client, we mean the accounts that make up Manheim's portfolio of amazing customers. You may know Manheim as part of the Cox family of businesses. If Client Service Coordinator sounds like your kind of adventure, then keep reading…Manheim may be a great home for you.

Responsibilities

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition reports, then approve and audit the vehicle repair reports.
• Walk vehicles with account representatives and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries about vehicles, providing quality service and resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and timely completion of reconditioning.
• Collaborate to prepare vehicles for sale and ensure appropriate scanning and organization.
• Review vehicles in the sale lineup, locate missing vehicles, and work with account representatives to ensure vehicles are ready for sale.
• Follow all safety and health procedures and model the behaviors related to such.

Requirements

• High School Diploma/GED and 3 years' experience in a related field.
• OR a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
• OR 5 years' experience in a related field.
• Valid Driver's License and safe driving record.
• Ability to drive vehicles with standard and automatic transmission.
• Effective communication and organization skills.
• Commitment to providing excellent customer service.

Nice-to-haves

• Prior experience in vehicle reconditioning, general auto body knowledge.
• Satisfactory computer skills and the ability to utilize a handheld portable terminal.

Benefits

• Highly competitive pay and generous incentives.
• 401k with company match.
• Comprehensive medical benefits.
• Tuition reimbursement for academic pursuits.
• Adoption assistance.
• Paid time off to volunteer.
• Childcare and eldercare resources.
• Pet insurance.
• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.