Account Owner - Collections

$40,560 - $40,560/Yr

Gc Services Limited Partnership - Winston-Salem, NC

Full-time - Entry Level

Winston-Salem, NC

5,001-10,000 employees

Administrative and Support Services

About the position

The Account Owner - Collections position at InteLogix involves facilitating business-to-business collections for clients. The role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset. It operates on a hybrid model with three days onsite and two days remote, offering flexible scheduling within the hours of 8am-8pm, Monday to Friday.

Responsibilities

• Independently place outbound calls to businesses that are past due on invoices
• Contact businesses via email or portal to collect payments
• Respond to external and internal customer requests via phone and email in a fast-paced, highly complex environment
• Independently reconcile complex accounts and resolve customer disputes in a timely manner by collaborating with other departments regarding invoices/billings or cash applications
• Utilize organizational, technical, and communication skills to efficiently prioritize and resolve existing customer issues and facilitate payment
• Process daily and/or month-end account reconciliations, including spreadsheets such as daily cash log
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect companies
• Prepare weekly aging reports and prioritize accounts based on overdue status
• Conduct account reviews for credit releases.

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Professional/Commercial collections experience (business to business) required
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while providing Best-In-Class Customer Experience
• Ability to interpret a constant flow of information
• Excellent communication skills, both written and oral
• Superb attendance to be available when customers need assistance
• Ability to define and solve problems
• Self-motivated and able to work independently with minimal supervision, while being an effective team player
• Excel/Word skills including Pivot tables, VLookups, and other formulas
• SAP/CRM experience preferred.

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv