Account Service Manager - Commercial Casualty

Full-time - Entry Level

Chicago, IL

About the position

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Responsibilities

• Serve as dedicated resource for assigned accounts and maintaining positive, productive relations with brokers, customers, vendors and teammates
• Provide customer training support for vendor claims product software
• Manage electronic file account documentation (i.e. collateral agreements, policy change endorsements, statutory filings, monthly reports, and loss control services)
• Accounts receivable & loss fund monitoring as well as coordinating premium audits
• Quality check verifying company compliance standards are met
• Assist when necessary as claims liaison between TPA, Broker, and Starr Claims Manager to ensure problematic claims are escalated for immediate attention and satisfactory results obtained
• Provide administrative support and other related services as needed
• Some travel may be required up to 20%

Requirements

• Bachelor's degree and a minimum of 2-3 years of experience in commercial casualty claims insurance experience preferred
• Comprehensive knowledge of binders, policies and coverages within the insurance industry
• Excellent multi-tasking, organizational skills as well as able to quickly diagnose critical issues that should be escalated for immediate attention
• Possess planning and negotiation skills, and strong verbal, written, and interpersonal skills
• Ability to work in fast paced environment
• Team oriented attitude and approach
• Comfortable working directly with underwriters, brokers, and insured's
• Advanced proficiency in computer applications: Excel, Word, and PowerPoint

Benefits

• First class training and development opportunities
• Commitment to creating an inclusive environment for all employees