Accounting Operations Specialist FACTS NBS

$55,000 - $60,000/Yr

Nelnet - Charleston, WV

Full-time - Entry Level

Charleston, WV

Credit Intermediation and Related Activities

About the position

The Accounting Operations Specialist at Nelnet Business Services (NBS) plays a crucial role in supporting external customers and internal teams by managing the onboarding and ongoing management of customer accounts using FACTS Advanced Accounting. This position involves training client institutions, providing customer service, and ensuring the effective use of accounting principles in the product setup and maintenance.

Responsibilities

• Support schools implementing and using Advanced Accounting.
• Successfully manage multiple projects and complete the projects timely by the requested due date.
• Obtain an understanding of the school's accounting system, accounting practices and their chart of accounts.
• Work with schools to establish integration with QuickBooks.
• Conduct training to help schools understand the use of FACTS as their accounts receivable subsidiary ledger, the Advanced Accounting related reports and required monthly reconciliations.
• Provide periodic Advanced Accounting training to the internal FACTS Operations Team associates.
• Work closely with CRMs and RVPs to enhance the customer experience and satisfaction by conducting Advanced Accounting demonstrations.

Requirements

• Bachelor's in accounting or business administration (combination of an Associate's in accounting plus related experience may substitute).
• 3-5 years of Accounting Experience, with minimum of three years of experience as a full-charge bookkeeper or comparable experience in accounting processes with strong knowledge of accounting concepts and software.
• Intermediate to advanced Microsoft Excel skills and a strong knowledge of computer technology and Internet applications, including Microsoft Office, Word, PowerPoint, Salesforce and Creatio.

Nice-to-haves

• CPA preferred, but not required.
• FACTS Financial system experience preferred, but not required.
• 1-2 years customer service experience preferred, but not required.
• 1-2 years training experience preferred, but not required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program