Accounting Operations Specialist FACTS NBS

$55,000 - $60,000/Yr

Nelnet - Indianapolis, IN

Full-time - Mid Level

Indianapolis, IN

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Accounting Operations Specialist at Nelnet Business Services (NBS) plays a crucial role in supporting external customers and internal associates by managing the onboarding and ongoing management of customer accounts using FACTS Advanced Accounting. This position serves as a support contact for client institutions, ensuring they are trained and equipped to utilize the Advanced Accounting product effectively while providing exceptional customer service.

Responsibilities

• Support schools implementing and using Advanced Accounting.
• Successfully manage multiple projects and complete them by the requested due date.
• Obtain an understanding of the school's accounting system, accounting practices, and their chart of accounts.
• Work with schools to establish integration with QuickBooks.
• Conduct training to help schools understand the use of FACTS as their accounts receivable subsidiary ledger, the Advanced Accounting related reports, and required monthly reconciliations.
• Provide periodic Advanced Accounting training to the internal FACTS Operations Team associates.
• Work closely with CRMs and RVPs to enhance the customer experience and satisfaction by conducting Advanced Accounting demonstrations.

Requirements

• Bachelor's in accounting or business administration (or an Associate's in accounting plus related experience).
• 3-5 years of Accounting Experience, with a minimum of three years as a full-charge bookkeeper or comparable experience in accounting processes.
• Strong knowledge of accounting concepts and software.
• Intermediate to advanced Microsoft Excel skills.
• Understanding of financial statements, balance sheet, and statement of income/loss.

Nice-to-haves

• CPA preferred, but not required.
• FACTS Financial system experience preferred, but not required.
• 1-2 years customer service experience preferred, but not required.
• 1-2 years training experience preferred, but not required.

Benefits

• Medical, dental, vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous earned time off
• 401K and student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program