Job Description The Accounts Receivable Analyst is responsible for ensuring timely follow-up on all past due accounts and resolving outstanding balances and drive monthly collections targets. A successful individual will be self-motivated, proactive, possess critical thinking skills, and can recognize how processes can improve to effectively implement positive changes. The Analyst will build strong cross-functional relationships and demonstrate exceptional communication with all levels of business partners and customers. Strong organizational skills are required to meet deadlines, including acting as back-up to the Billing team and Cash Receipts team. This role involves identifying potential issues and working closely with customers to address and resolve overdue payments. The position also requires responding to customer needs to support smooth business operations, while actively managing and executing proactive collection efforts. ESSENTIAL FUNCTIONS: Manage the Institutional line of business portfolio customer receivables and work to maximize Stride's cash flow and reduction of DSO by solving customer payment issues Full cycle of Accounts Receivable past due balances, including research, analysis, and account reconciliations Work with manager to develop and maintain meaningful Accounts Receivable reporting and conduct monthly meetings with internal business leadership Analyze trends and suggest process improvements and innovative solutions on behalf of the customer experience and sales needs Contact customers and schedule resolution sessions to understand the order-to-pay cycles of our customers Resolve invoice discrepancies to ensure timely and accurate receivables Act as the voice of the customer for our top tier customers and sales teams, reporting and acting on observed areas for improvement Manage internal and external Accounts Receivable inquiries promptly and professionally Maintain positive customer relationships by responding timely and accurately to inquiries and requests for information Understand the Stride billing processes to provide guidance to customers, identify defect, and drive resolution upstream of AR Manage billing team email box and Salesforce cases to ensure timely follow-up and resolution of internal and external inquiries Demonstrate a sense of urgency and proactive approach with the ability to meet deadlines and analyze a high volume of A/R activity Adhere to department Collections Escalation Policy by escalating issues per policy and request account suspensions for delinquent customers Track and ensure the prompt resolution of disputed items Prepare month end close schedules, accruals, journal entries, G/L account reconciliations, accounting activity reconciliations, and audit support to ensure SOX controls compliance Prepares and maintains a monthly manual aging to report on past due balances used to determine CECL allowance Demonstrate effective decision-making skills, applying critical thinking to understand short-term and long-term impact Crosstrain with billing team members to act as back-up support for team members Maintain accurate and updated procedures and support process improvement Apply core competencies including Effective Communication, Accountability, Prioritization, Ownership, Technical Acumen, Operational Excellence, and Proactiveness Support Billing activities as needed to include assistance in the preparation of billing support data analysis. Works and interacts with other groups within Stride to ensure accurate billing, and or accurate applications of payments received e.g., Systems, Client Services, Operations, Sales Maintain daily cash receipts, accessing daily bank information to identify lines of business for cash application MINIMUM REQUIRED QUALIFICATIONS: 3-4 years of Collections experience Advanced Excel skills Salesforce NetSuite OTHER REQUIRED QUALIFICATIONS: Computer literate in Microsoft Office, Windows 10 Aptitude to multi-task effectively and prioritize work in a fast-paced work environment with daily/monthly deadlines Prior exposure to SOX controls and the ability to quickly and appropriately respond to external Auditor inquiries a strong advantage Highly ethical professional with strong business acumen Ability to be exacting, thorough and with a high level of attention to detail, while still meeting deadlines Analyze and resolve problems, offer sound solutions where needed Strong teamwork Excellent written and oral communication skills Ability to clear the required background check DESIRED QUALIFICATIONS: Bachelor's degree (preferably in accounting) Understanding of accounting and/or revenue processes Understanding of SOX compliance Supervisory Responsibilities: this position has no supervisory responsibilities WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is virtual and open to residents of the 50 states, D.C. COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the hourly range to be $18.84 - $33.90. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)