ACH Analyst - Monitoring Team

About the position

The ACH Specialist's responsibility is to support Deposit Operations and Accounting with the research functions related to ACH, Funds Transfer, RealTime Payments. They will handle the monitoring of the ACH Processing Team's processes, reclamations related to the external payments system (RealTime Payments) and disputes related to Zelle® service.

Responsibilities

• Partner with the Accounting team to resolve outstanding credits/debits related to ACH/Funds Transfer/ RealTime Payments.
• Deal directly with other financial Institutions and the Federal Reserve via phone, email, or letters to resolve any outstanding issues.
• Work closely with Disputes, Executive Customer Relations and Fraud Prevention to research ACH return items processed through the Federal Reserve Bank.
• Customer contact regarding complex or detailed explanations and or descriptions of transactions as required.
• Prepare a variety of debit and credit transactions to accomplish necessary corrections or adjustments, prepare reports, perform account maintenance review, review and mail account notices and account statements.
• Provide support and/or direction to our business partners regarding ACH/ Funds Transfer/ RealTime Payments.
• Assist in analytical accounting support to the internal business partners.
• Ensure that all cases are resolved comply with industry regulations and bank procedures; maintain the department SLAs of the department's case management system and financial controls.
• Process and decision disputes related to Zelle® service.
• Complete all monitoring reports timely and in accordance with business line procedures.

Requirements

• 1+ year of ACH, Funds Transfer, RealTime Payments, financial institution risk or compliance experience required (2+ years strongly preferred)
• Demonstrated advanced Excel knowledge
• Thorough knowledge of the ACH, Funds Transfers and RealTime Payments functions and ability to handle more complex cases which require analytical and problem resolution skills.
• Extensive knowledge in FRB Returns processing via FEDLine.
• Familiarity with current banking regulations and NACHA guidelines.
• Understanding of Zelle® service.

Nice-to-haves

• AAP Certification, preferred.

Benefits

• 11 paid holidays
• 20 paid time off days
• 8 hours of volunteer time off, yearly
• 401K retirement savings plan with matching and company contributions
• student loan pay downs and 529 educational save up assistance programs
• tuition reimbursement
• employee stock purchase plan
• flexible health and insurance options including medical, dental and vision
• employee, spouse and child life insurance
• short- and long-term disability
• pre-tax Health Savings Account with employer contributions
• Healthcare FSA
• critical illness, accident & hospital indemnity insurance
• Mentally Fit Employee Assistance Program
• subsidized and discounted Weight Watchers® program
• adoption, surrogacy and fertility assistance
• paid parental and caregiver leave
• Dependent Day Care FSA back-up child and adult/elder care days
• childcare discounts