ADM ASSIST-RECEPTIONIST

About the position

Under the supervision of the Director of Operations, the Administrative Assistant performs a variety of administrative, secretarial and clerical duties in the Home Health Services' administrative office.

Responsibilities

• Perform data-entry for new referrals.
• Assist with prior authorizations.
• Assist with scheduling clinician visits.
• Assist with tracking and updating Face-to-Face encounter forms in EMR.
• Retrieve and collect patient lab results and hospital discharge summary.
• Answer the telephone, screen calls, take messages and answer routine questions.
• Screen calls for the Home Care Director, take phone messages, and page staff and/or relay messages directed to individual RN's.
• Translate and perform general clerical tasks such as daily sorting, combining and filing of paperwork into patient's charts.
• Copy and fax assignments and distribute tasks as directed, while taking notice of given deadlines.
• Create, update, and maintain multiple spreadsheets.
• Provide support to collect, enroll and bill data.
• Verify MassHealth, Medicare and private insurance on a bi-weekly basis, and new patients daily.
• Send, copy, track and file orders sent to providers.
• Track and enter orders into electronic record orders that have been signed and returned.
• Run Certification/Recertification Report for patients requiring new orders.
• Create Orders Alert Report and distribute to clinicians.
• Assist with hard to find ICD-10 Codes.
• Organize and maintain Patient Education material.
• Organize and maintain client records.
• Pre-register all referred clients and prepare chart for initial visit.
• Coordinate client transportation as needed.
• Create a variety of material (such as Reports, Memoranda, Correspondence, Notices and Bulletins) for supervisor or another designated manager.
• Reproduce materials.
• Handle other duties as assigned by the Operations Director as requested.

Requirements

• High School Diploma required, Associates degree preferred.
• Two years of office or administrative experience in a healthcare setting required.
• Specific experience in office systems, data processing, and computer systems.
• Strong computer (Excel) and communication skills required.
• Excellent customer service skills.
• Ability to be flexible and work effectively within a team.
• Ability to multitask, handle pressure and meet deadlines.

Nice-to-haves

• Background in home care and insurance verification strongly desired.
• Language skills in English and Portuguese Creole or Spanish preferred.