Administrative Assistant 1/Welcome Desk, Career Development Office

Massachusetts Institute of Technology • Cambridge, MA

407d • $47,840 - $54,080 • Hybrid

About The Position

The Administrative Assistant 1/Welcome Desk Assistant at the MIT Sloan Career Development Office is responsible for managing the front desk operations, providing reception support, and assisting with various administrative tasks for a team of 30 staff members. This role involves greeting visitors, scheduling appointments, supporting event planning, and ensuring effective communication and resource access for students and alumni.

Requirements

• High School diploma or equivalent.
• A minimum of two years of administrative, office or related work experience.
• Excellent interpersonal and customer service skills.
• Demonstrated ability to balance needs of multiple stakeholders.
• Highly self-motivated individual who can effectively prioritize and execute tasks in a fast-paced team environment.
• Keen attention to detail.
• Solid analytical and problem-solving skills.
• Strong written and oral communication skills.
• Computer and web/database literacy.

Responsibilities

• Open and close the office daily.
• Greet visitors to the Career Development Office.
• Provide reception support for a team of 30 on-site and remote staff members.
• Use Outlook calendars and Robin rooms scheduling software to direct visitors to their appointment locations.
• Assist with hybrid drop-in advising by connecting with the advisor on duty or showing how to schedule an appointment using internal tools.
• Assist with various aspects of event planning and execution, including booking rooms and submitting audiovisual (AV) orders.
• Prepare event carts and supplies for events.
• Manage and update the CDO event calendar.
• Provide weekly updates on campus events via Slack.
• Set up events for students, including preparing handouts and arranging lunches.
• Prepare marketing materials to promote events and ensure successful outreach and engagement.
• Support access to career development resources and technologies for students and alumni.
• Provide user information, track engagement with tools, and troubleshoot with users as needed.

Benefits

• Salary range of $23-$26/hour based on related experience, expertise, and internal equity.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED