Administrative Manager HR Operations

Ou Health - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

About the position

The Manager, HR Operations at OU Health is responsible for overseeing HR policies, programs, and procedures, particularly focusing on onboarding and shared services. This role aims to enhance the employee experience and operational efficiency within HR, ensuring compliance and a positive onboarding process for new hires, contingent workers, and students. The position requires strong analytical skills and a process-oriented mindset to drive improvements in HR practices and manage a team effectively.

Responsibilities

• Develop and execute OU Health's HR/People Operations Strategy to improve employee experience and operational efficiency.
• Evaluate and enhance the onboarding process for new employees, contingent workers, and students.
• Oversee administration of new hire onboarding activities, including paperwork, background checks, and health visits.
• Coordinate off-boarding activities for employees and contingent workers.
• Collaborate with HR and Hiring Leaders to drive innovation and best practices in onboarding and off-boarding.
• Audit existing processes to ensure compliance and maintain inclusive procedures.
• Partner with Employee Experience and Talent Acquisition Teams to manage start dates and orientation status.
• Create reports and use analytics to guide operational strategy and decision making.
• Develop and manage onboarding process documentation and policies.
• Manage direct reports, including coaching and performance management.
• Identify gaps in HR systems and recommend change initiatives.
• Resolve HR Operations-related issues and manage team needs.
• Maintain accountability as an authorized administrator in Workday with confidential HRIS data.
• Assist in creating and managing service and quality standards for team delivery.
• Ensure the HR Operations Office area is safe and welcoming for employees.
• Analyze internal processes and identify improvement opportunities.
• Assist in managing special projects as needed.

Requirements

• Bachelor's Degree required.
• 3-5 years of progressive leadership experience required.
• SHRM - CP or Professional Human Resources (PHR) certification required.
• Demonstrated track record of developing and implementing customer-focused processes.
• Knowledge of employment law and its impact on HR programs.
• Experience in cross-functional partnerships with leaders.
• Ability to work on complex HR problems requiring in-depth analysis.
• Excellent data analysis skills and experience using metrics for improvement.
• Ability to read and interpret policies, contracts, and legal documents.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication and customer service skills.

Nice-to-haves

• Working knowledge of HRIS systems such as Workday.
• Strong problem-solving skills and attention to detail.
• Knowledge of federal and state employment laws.
• Understanding of compliance and auditing principles.
• Ability to maintain confidentiality with employee information.
• Experience in mentoring and developing others.

Benefits

• PTO
• 401(k)
• Medical plans
• Dental plans
• Comprehensive benefits package