Administrative Professional

$33,280 - $37,440/Yr

Northwest Exterminating - Marietta, GA

Full-time

Marietta, GA

501-1,000 employees

Administrative and Support Services

About the position

The Administrative Professional at Northwest Exterminating plays a crucial role in ensuring smooth communication between customers and service professionals. This position is designed for individuals who are organized, friendly, and motivated to succeed, providing an opportunity to grow within a supportive team environment. The role involves handling customer inquiries, scheduling services, and contributing to the overall customer experience while being part of a community-focused organization.

Responsibilities

• Receive all inbound calls and emails to assist customers with payments, scheduling, conflict resolution, and selling additional residential services.
• Notate all accounts and complete necessary paperwork in a timely fashion.
• Create monthly routes based on service professionals' assigned territory and ensure accuracy of daily schedules.
• Complete additional tasks and projects as needed.
• Problem solve customer accounts for current and future needs.
• Describe and sell residential pest services to new and existing customers, resulting in monthly commissions.
• Focus on consistent customer communication.
• Partner with internal groups such as fellow administrative associates, sales, service professionals, and management to ensure extraordinary customer service.

Requirements

• High School Diploma or equivalent required.
• Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint.
• Ability to pass a drug screen.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Employee stock purchase plan
• Health insurance
• Life insurance
• Paid holidays