Shamrock Foods - Phoenix, AZ
posted 2 months ago
Full-time - Entry Level
Phoenix, AZ
251-500 employees
Warehousing and Storage
About the position
The Administrative Support position at Shamrock Foods Company is focused on providing essential support to the Meat Plant Operations. This role involves handling customer inquiries, processing orders, and addressing customer complaints, all while ensuring effective communication with both internal and external stakeholders. The position is vital for maintaining operational efficiency and customer satisfaction within the company.
Responsibilities
- Actively solicit business from the existing customer base.
- Handle both internal and external customer interactions via phone or in person.
- Process orders through internal software systems.
- Enter and edit electronically sent orders, collaborating with sales representatives to resolve issues.
- Research and address customer complaints regarding deliveries, product challenges, return requests, and pricing issues.
- File and sort paperwork, distribute reports and emails, and track orders using spreadsheets and word processing tools.
- Perform other duties as assigned to meet business needs.
Requirements
- High school diploma or GED.
- One or more years of related experience and/or training in customer service.
- Proficiency in 10 key by touch and understanding of Microsoft Office software, including Word, Excel, and Windows 2007.
Benefits
- Health insurance coverage with the majority paid by the company.
- 401(k) Savings Plan.
- Profit Sharing.
- Paid Time Off.
- Growth opportunities.
- Continued education support.
- Wellness programs.
