Advanced Security System Engineering Manager, ASSET

About the position

Amazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee. AWS is growing rapidly, and we are looking for a Security Services Manager to join our expanding Infrastructure Operations team. As a Security Services Manager you will be tasked with driving operational security excellence within Data Centers while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required. You will make suggestions on improving electronic surveillance and access controls. You will write and implement security process and procedures. Your position will require you to extract metrics and observe improvements by looking at hard data. The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment and critical thinking. An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real-world implementation of processes and measures. You must have a proven record of accomplishment in operations room/center dispatching, data center security operations, physical security, customer service; and the ability to multi-task.

Responsibilities

• Manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
• Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness.
• Experience with workflow ticketing and extraction/development of performance metrics.
• Configure physical security devices including cameras, readers, and panels.
• Support daily operational security across a data center campus.
• Distill overarching security strategy into daily tactics to reach management goals.

Requirements

• 1+ years' experience in an operations center, control room environment, or technical support experience.
• 2+ years' experience with intrusion detection (alarm systems).
• 2+ years' experience with video monitoring systems (CCTV).

Nice-to-haves

• Experience with AWS, networks and operating systems.
• 2+ years of control room/ operations room experience, physical security or data center monitoring.