Afterhours Palliative Care RN - Advanced Illness Management

Full-time - Entry Level

Twinsburg, OH

Professional, Scientific, and Technical Services

About the position

Empatia, a member of the Gentiva family, is an industry leader in hospice, palliative, home health, and personal home care. We are dedicated to providing physical, spiritual, and emotional support to patients and their families, ensuring they can make the most of every moment. Our philosophy is that better care for caregivers and clinicians translates to better care for everyone. We prioritize ongoing professional training, maintain lower nurse-to-patient ratios, and offer comprehensive benefits for eligible employees. By joining our team, you will work alongside gifted colleagues who make a lasting difference in people's lives every day. The Afterhours AIM (Advanced Illness Management) Program is seeking a full-time Registered Nurse (RN) to work on a 7 on/7 off schedule. This position reports directly to the Director of AIM and is responsible for identifying and coordinating patient and family needs while providing preventive and supportive care to palliative patients and their families. The RN will utilize assessment, intervention, and teaching skills to maximize patient comfort and enhance quality of life. This role includes afterhours coverage for designated teams and functions as an interdisciplinary advanced illness management support, providing telephonic, video, and in-person interventions after hours. As a Registered Nurse, you will be expected to triage patient needs over the phone until an in-person visit can be arranged, respond urgently to crisis calls from patients and families after hours, and conduct initial nursing evaluations to determine eligibility for palliative services within 48 hours of referral. You will identify the physical, psychosocial, emotional, and environmental needs of patients and families, collaborating with them, attending physicians, and other members of the interdisciplinary group (IDG) to provide comprehensive care. Timely documentation of problems, goals, interventions, and patient/family responses to palliative care is essential, as is effective communication with the AIM team, clinical supervisors, and the patient's primary care physician regarding any changes in patient status or needs during afterhours calls. Additionally, you will assist in overseeing the utilization of medications, durable medical equipment (DME), and supplies related to the care plan, ensuring alignment with patient needs and physician orders.

Responsibilities

• Triage patient needs over the phone until an in-person visit can be arranged.
• Respond urgently to crisis calls from patients and families after hours.
• Conduct initial nursing evaluations to determine eligibility for palliative services within 48 hours of referral.
• Identify and reassess the physical, psychosocial, emotional, and environmental needs of patients and families as needed.
• Collaborate with patients, families, attending physicians, and other IDG members to provide comprehensive care.
• Document problems, goals, interventions, and patient/family responses to palliative care in a timely manner.
• Maintain accurate and relevant clinical notes regarding the patient's condition.
• Communicate effectively with AIM team members, clinical supervisors, and the patient's PCP regarding changes in patient status and needs during afterhours calls.
• Report patient conditions and identified needs/issues to supervisors, nurse practitioners, or PCPs.
• Assist in overseeing the utilization of medications, DME, and supplies related to the care plan.

Requirements

• Associates or Bachelor's degree in Nursing.
• 2 years of prior skilled Registered Nurse experience.
• Demonstrated ability to provide quality patient care.
• Nursing experience in palliative care, oncology, hospice, or geriatric care preferred.
• Current RN license to practice in the state.
• CPR Certification.
• Fluent competence in Microsoft Outlook, Word, and Excel.
• Fluent in electronic medical record documentation.
• Prior clinical experience in relevant fields.
• Strong compassionate phone skills.
• Ability to make independent and sound critical decisions regarding patient care delivery.
• Competent to perform afterhours in-person visits.
• Familiarity with the concepts and needs of patients/families facing advanced illnesses.
• Excellent written and verbal communication skills.
• Ability to maintain patient confidentiality.
• Good problem-solving and time management skills.

Nice-to-haves

• Experience in hospital Staff RN roles, Med Surg, PACU, Float pool, ER, critical care, acute care, cardiac, geriatric, admissions, wound care, telemetry, or travel nursing.

Benefits

• Competitive Pay
• Medical, Dental, Vision Plans
• Wellness Program and Resources
• Dedicated Accolade Care Coordinator for personalized care management support
• Telemedicine Program
• Type 2 Diabetes Management Program via Virta Health
• Complete Joint and Spine Program with concierge services via Nimble Orthopedics
• Generous Paid Time Off and 7 paid holidays
• Pre-tax FSA and HSA plans
• 401(k) with company matching contributions
• Career growth opportunities at branch and corporate levels
• One on One Onboarding Program
• Free Continuing Education Units
• Tuition Program with access to 280+ programs at 25+ learning partners
• Online classes with flexible start dates
• Tuition reimbursement
• Company paid life and long-term disability insurance
• Voluntary long-term care, critical illness, accident insurance, and pet insurance
• Local and national award programs
• Referral bonus program
• Mileage reimbursement or Fleet Program
• Financial assistance program supporting teammates in times of need