Ag Office Administrator

Full-time - Entry Level

Modesto, CA

Merchant Wholesalers, Nondurable Goods

About the position

The position of an Ag Office Administrator is of great significance to Valley Wide Cooperative. A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried out by the cooperative. This role requires maintaining operational performance with the utmost concentration and dedication, and the individual must be well versed in the standard operating procedures of the company. This is a safety-sensitive position.

Responsibilities

• Maintain an in-depth knowledge of Valley Wide's services, customer account and billing processes, new customer information, and various policies and procedures.
• Address a high volume of incoming calls, ensuring customer service quality, efficiency, and accuracy for all call transactions.
• Greet visitors/customers and direct or assist them as needed.
• Post customer payments by recording cash, checks, and credit card transactions on the computer and banking systems.
• Maintain daily balancing report, assemble and prepare customer invoicing, and post invoices. Maintain daily invoice balancing reports.
• Prepare inventory receiving and transfers for posting, post in the computer, and maintain daily balancing report of inventory transactions.
• Review, code, and prepare daily accounts payable invoices, maintaining daily submittal reports to the corporate office.
• Investigate and resolve customer questions and concerns efficiently and compassionately.
• Assist in managing customer retention activities by ensuring customer needs are being met.
• Ensure all customer interactions are consistently and accurately maintained in the system.
• Answer telephones, radio, and relay messages to other company personnel.
• Maintain company and customer confidentiality responsibly.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• 2+ years accounting/bookkeeping experience preferred.
• Must have a current working knowledge of computer programs.
• Must have strong communication skills; ability to communicate in an appropriate, professional manner with managers, supervisors, employees, customers, vendors, and the general public.
• Must be able to make appropriate decisions and execute them according to policy.
• Must maintain appropriate and expected levels of customer service.
• Must have ability to determine order of need and task priority based on level of importance.
• Must have a manager focus on all interactions and exhibit strong critical thinking/problem-solving skills.
• Must exhibit a professional and positive image.