AGENT I - FRONT DESK (FULL TIME)

Hard Rock Hotel And Casino - Bristol, VA

Full-time

Bristol, VA

Accommodation

About the position

The Front Desk Agent is responsible for providing courteous front desk services to guests, ensuring a pleasant hotel stay and overall gaming experience. This role involves managing room statuses, responding to guest requests, and assisting with check-out processes, all while maintaining high standards of customer service.

Responsibilities

• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
• Running alert date reports.
• Reviewing out-of-order and off-market rooms on a daily basis for validity.
• Answering incoming phone calls and responding to guest requests.
• Responding to guests checking out via video check-out.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Performing other duties as assigned.

Requirements

• High school diploma or general education degree (GED) is required.
• 6 months of Front Desk/Hotel Operations experience.
• Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction.
• Must have exceptional phone etiquette.
• Must be able to work standing for long periods of time.
• Must be technologically savvy and be able to operate and enter information into a computer.
• Must possess basic math skills necessary to accurately calculate and process guest payments.
• Must be able to follow procedures in standard situations in which specific steps are involved.

Nice-to-haves

• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Strong mathematical skills specific to position responsibilities.