About the position
Line Service Technicians are responsible for safe ground operations on the airfield and delivering outstanding customer service. Our Line Service Technicians provide ground services for private aircraft by anticipating the needs of our customers, ensuring safety and service are top priorities, and maintaining a clean and comfortable environment for all who visit our FBO locations. Expect a safe, positive, fast paced, and growth-oriented environment. Expect a culture focused on the wellbeing and happiness of our Team Members and their families. Expect to work with a diverse and talented group of aviation professionals. Expect your voice to be heard. Expect to matter. Your future success is our priority - Expect it all.
Responsibilities
- Parking and marshaling aircraft.
- Aircraft towing on ramp and in/out of hangars.
- Aircraft fueling.
- Recognizing and practicing all safety policies and procedures.
- Sort, route, load, and unload packages from aircraft.
- Operate tugs, trucks, and follow me vehicles.
- Quality Control for Fuel Farms.
- Direct and coordinate ramp movement for all arriving and departing aircrafts.
- Operation of Point of Sale, including accurate billing to customers.
- Provide concierge level service to patrons.
- Upselling customers to increase revenue.
- Coaching and enforcing all Standard Operating Procedures of Jet Access.
- Managing all stacking of aircraft in Jet Access hangars.
- Assisting with all winter weather events at Jet Access.
- Assumes other duties and responsibilities as assigned.
Requirements
- High School Diploma or General Education Degree (GED) equivalent.
- 3+ years of line service experience.
- 1+ years of leading staff or managing a team.
- Working knowledge of all FBO duties and standards needed to achieve operational excellence.
- Ability to direct and lead a team.
- Excellent problem-solving ability with a calm demeanor.
- Strong interpersonal skills.
- Self-starter with excellent organizational skills.
- Flexible and efficient time management skills.
- Ability to work without direct supervision.
- Excellent written and verbal communication skills.
- Must regularly lift and/or move up to 50 lbs.
- Must regularly be able to stand for up to 8 hours, while bending, kneeling, stooping, and reaching.
- Willing to work outdoors in all weather conditions.
- Willing to work additional hours on top of your scheduled shift.
- Must possess a valid state Driver's License.
- Must possess computer knowledge in Microsoft Office.
Benefits
- Generous benefit package
- Competitive wages
- Paid vacation and holidays
- Excellent training programs
- Discounted flight training
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