Airport Agent - Customer Service HUB Admin

About the position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer amazing employee flight privileges within the American Airlines global network, training and development programs to take your career to the next level, and comprehensive health and life benefits (subject to location). The pay rate is $18.22 / hr.

Responsibilities

• Receives, processes and evaluates airport security badge applicant information and reviews identification and immigration status documents.
• Processes airport security badges after ensuring applicant has met all federally-mandated airport badging requirements.
• Performs Criminal History Records Check (CHRC) and Security Threat Assessments (STA) for applicants.
• Verifies current badge holders are authorized through the Rap-Back program.
• Fingerprints applicants using the Automated Fingerprint Identification System (AFIS) for electronic transmission to the approved channeler.
• Reviews results from TSA and FBI.
• Tracks applicants who fail to successfully complete a STA or CHRC, or are disqualified.
• Reports to Airport Security Coordinator (ASC) and revokes access to badge holders if necessary.
• Tracks associated costs/charges of applicants.
• Coordinates TSA required security training classes for badge holders.
• Responds to routine requests for information concerning the ID badging process, security requirements, background investigations, and training requirements.
• Audits staff, tenants, companies, to verify active, inactive, and unaccounted for vehicle permits and security badges.
• Files and maintains records according to Airport's policies and procedure and in compliance with TSA regulations.
• Assists with audits conducted by TSA and other governmental agencies.
• Assists with the coordination of airport special events.
• Assists with the coordination of hiring events.
• Provides Administrative support as needed in other areas.
• Performs other duties as required.

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role
• Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Must be customer focused, detail oriented, and interested in the airline industry
• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States
• Demonstrated ability to communicate verbally and in writing
• Strong organizational, interpersonal, negotiation, and leadership skills preferred
• Above average attendance preferred

Nice-to-haves

• Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
• One year of customer service experience preferred
• Prior training and/or curriculum development experience preferred
• Experience using Word and Excel preferred

Benefits

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)