Airport Coordination Center Agent

Full-time - Entry Level

Minneapolis, MN

Air Transportation

About the position

Sun Country Airlines is seeking an Airport Coordination Center Agent to perform a variety of tasks to keep operations running safely, efficiently, and on-time. This includes a focus on load planning such as weight and balance, passengers, operational excellence, execution, and knowledge of policies and procedures. The role involves providing customer service and support to stations as well as other departments, coordinating operational irregularities, and assisting with various management initiatives and projects.

Responsibilities

• Provide customer service and support to stations as well as other SY departments
• Aircraft load planning
• Coordinate operational irregularities
• Coordinate with appropriate departments in the event of a staff or passenger accident, illness or injury including Med Link coordination, flights being met by paramedics and emergency response notification and tracking
• Record cargo and company material weights loaded onto SY aircrafts
• Process security queue and handle inhibited or restricted passengers
• Assist Airport Coordination Center Manager and other management with company initiatives and projects
• Research and resolve questions regarding company policies and procedure, FAA/TSA/CBP regulations and safety and security protocols
• Monitor seat map assignments, making changes as needed
• Coordinate overbooking and authorizations as necessary
• Assist with the load planning of the Amazon Freighter operation
• Any other duties assigned by management

Requirements

• High School diploma or GED
• Ability to anticipate needs of coworkers and passengers in a fast-paced environment
• Ability to learn quickly and understand and interpret flight schedule and airline flight destination information
• Strong communication, organization, and problem-solving skills
• Microsoft Office suite and familiarity with airline applications
• Must have availability to work flexible work hours including holidays, overnights and weekends.

Benefits

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support